Administrator - Post Covid Service

Cornwall Partnership; Redruth; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health & wellbeing initiatives

Free DBS checks

Discounts for retailers & hotels

Salary sacrifice car scheme

Cycle to work scheme

Job summary

Cornwall Partnership NHS Foundation Trust are looking for an administrator on a fixed term basis to join the Post Covid Service. The role will be to provide administrative support to the service and its clinical staff across the county.

Daily tasks will be varied but will include undertaking the initial administrative stages of patient registration and triage for new Post Covid patients, communicating with service users, signposting patients and staff and managing the Post Covid Service email

Qualifications

• English GCSE or equivalent and good basic education.
• Proven use of Microsoft Office (Word/Excel/PowerPoint).
• Good written and verbal communication skills.
• RSA II typing.
• Previous NHS experience.

Responsibilities

• Making appointments using relevant patient information system.
• Typing correspondence including administrative support to PCS Team. Printing of letters to Consultants and GPs and other healthcare professionals.
• Answering telephone calls, checking email and phone messages, using acquired knowledge and judgement in actioning appropriately. Requirement to work to strict standard operating procedure and ensure contemporaneous record of event.
• Co-ordination of complaints and ability to exercise own judgement when dealing with enquiries, knowing when to manage the enquiry personally and when to refer to manager.
• Managing your own diary and prioritise work.
• Maintain adequate stock levels of appropriate supplies for the locations covered, including ordering of stock.
• Discharge patients from active caseloads as directed by the clinical team.
• Assist team in the collection of information for various audits.
• Use reporting systems to log any maintenance/equipment testing requirements as directed by team

Skills

Good written and verbal communication

Microsoft Office (Word/Excel/PowerPt)

Education

English GCSE or equivalent

RSA II typing

Previous NHS experience

Tools

Microsoft Word/Excel/PowerPoint

Job description

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

Cornwall Partnership NHS Foundation Trust are looking for an administrator on a fixed term basis to join the Post Covid Service. The role will be to provide administrative support to the service and its clinical staff across the county. Daily tasks will be varied but will include undertaking the initial administrative stages of patient registration and triage for new Post Covid patients, communicating with service users, signposting patients and staff and managing the Post Covid Service email account and phone line.

Main duties of the job

• Making appointments using relevant patient information system.
• Typing correspondence including administrative support to PCS Team. Printing of letters to Consultants and GPs and other healthcare professionals.
• Answering telephone calls, checking email and phone messages, using acquired knowledge and judgement in actioning appropriately. Requirement to work to strict standard operating procedure and ensure contemporaneous record of event.
• Co-ordination of complaints and ability to exercise own judgement when dealing with enquiries, knowing when to manage the enquiry personally and when to refer to manager.
• Managing your own diary and prioritise work.
• Maintain adequate stock levels of appropriate supplies for the locations covered, including ordering of stock.
• Discharge patients from active caseloads as directed by the clinical team.
• Assist team in the collection of information for various audits.
• Use reporting systems to log any maintenance/equipment testing requirements as directed by team

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Knowledge and Abilities

• Able to work in a pressured work setting
• Ability to work on own initiative and problem solve
• Good organisational skills

Education, Qualifications & Experience

• Good basic education including English GCSE or equivalent
• Administration experience within Busy office environment
• Proven use of Microsoft office (Word/ Excel/ PowerPoint)
• Good written and verbal communication skills
• RSA II typing
• Previous NHS experience

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Ingrid Watmough Job title Specialist Case Manager Email address [e-mail] Telephone number 07436693957 Additional information