Business Support Administrator

JR United Kingdom; Cumbernauld; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Aspen Solutions is seeking a Business Support Administrator in Cumbernauld. The role involves supporting the leadership team and ensuring efficient service delivery. You will thrive in a dynamic environment, handling customer queries and administrative tasks. This position offers growth opportunities and a competitive salary package, with a hybrid working pattern after onboarding. Join a professional and innovative team dedicated to exceptional customer service.

Benefits

Company events

Company pension

Free parking

Life insurance

On-site parking

Qualifications

• 2 years of customer service experience required.
• 2 years of administrative experience required.

Responsibilities

• Organising and prioritising tasks in a fast-paced environment.
• Creating quotes, contracts, and other paperwork.
• Maintaining up-to-date records on Hubspot.

Skills

Organisational Skills

Customer Service

Time Management

Communication

Flexibility

Education

A-Level or equivalent

Tools

Hubspot

Microsoft Office

Excel

Job description

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Business Support Administrator, cumbernauld

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Client:

Aspen Solutions - Cyber Security & IT Support

Location:

cumbernauld, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

We are Aspen Solutions and we are now recruiting.

We provide Flexible IT sales and support our customers can trust.

Our experienced team care about our customer’s needs and we always build long lasting relationships that challenge us to consistently be the best.

We now have a fantastic opportunity for an administrator to join our multi-disciplined, highly experienced team, supporting SMEs, Corporations and Charities.

About us

We are professional, agile and innovative.

Our work environment includes:

• Modern office setting
• Work-from-home days
• Wellness programmes
• Growth opportunities

Business Support Administrator

– Hardware and Software sales, Internal Infrastructure, Cloud, Software, Desktop,

Reports to – Head of Commercial

Key Reports – None

Location: Cumbernauld initially, relocation to Greater Glasgow area from Sep 2025 onwards

Work Pattern: Office based during onboarding phase (2-4 weeks), then hybrid working pattern (3 days in office, 2 days at home).

Please note, there is no sponsorship or visa support available for this job.

Key Relationships – Head of Commercial; Head of Finance, Head of Service Delivery; Sales Manager; External contractors and partners.

Why come and work with us at Aspen?

As part of the Aspen team, you will receive a competitive salary & benefits package, be part of an exceptional training and development programme and work as part of an essential team. We acknowledge and reward talented, hardworking individuals by providing them with fully supported opportunities for growth and development.

What does success look like in this role?

Success in this role is defined by your ability to efficiently organise and prioritise tasks in a fast-paced environment. Your contribution to the Service Delivery Process is crucial, ensuring all required checks are completed before jobs are handed over to the Service team. You will demonstrate your proficiency by updating or creating new documentation, ensuring billing has commenced, and setting up renewal deals or tasks when necessary.

This role has become available due to our current Full Time Business Support Administrator going on Maternity Leave in June for approximately 9 months. We are looking for an administrator to cover the role during this period, with the potential for the role to become permanent, dependant on business growth

Purpose of the Role

The administrator is responsible for supporting the leadership team, Service Delivery team and the wider business in an admin capacity. This role will interact with all departments within the business and as such, the opportunities are endless for progression. The organisation has a track record in developing people within the organisation. You will be supported to control your career path through continuous self-improvement and upskilling, allowing you to increase your overall confidence and knowledge.

You will provide a first-class customer service experience in all customer correspondence. You will be a confident communicator who thrives within a reactive role and can handle incoming queries.

You will ensure that all responses are provided to the highest possible standards, fully meet customer expectations and achieve stakeholder expectations. You will have the patience to communicate with a variety of interdisciplinary teams and users.

This role is pivotal in ensuring the smooth and efficient operation of service delivery, administration, and customer support. By excelling in these areas, you will contribute significantly to the overall success and customer satisfaction of the company.

Responsibilities

• You will be organising and prioritising tasks in a fast-paced environment.
• You will be an integral part of the Service Delivery Process, ensuring required checks are completed before the jobs are passed to the Service team. You will then complete the Service Delivery process by updating or creating new documentation, ensuring billing has commenced and setting up renewal deals/tasks if required.
• You will be responsible for creating quotes, contracts and other paperwork or following up on sales calls and other opportunities, when sales cover is required.
• You will ensure proactive and timely responses to internal sales and customer enquiries and escalate to appropriate teams or staff members when required.
• You will maintain up to date records on Hubspot (CRM system)
• You will be responsible for general administration tasks including data entry and management and the preparation of reports or spreadsheets.
• You will be responsible for creating and updating customer Service Summary reports, detailing monthly services and ensuring these are updated on a regular basis, (quarterly) and relevant to the services provided to the customer base
• Adhering to procedures to ensure no details are overlooked.
• You will be responsible for maintaining and administering designated mailboxes, with a zero inbox aim, with occasional need to cover additional mailboxes due to absences.
• You will be responsible for the provisioning of services for customers when requested through the sales team.
• You will have a professional attitude, embedding a culture of excellence and exceptional customer service skills in delivering services that are responsive.

Competencies and Requirements

Knowledge and Experience

• Experience of Hubspot or similar CRM systems
• Strong admin and excel experience
• Familiarity with order processing
• A positive approach to dealing with customers, suppliers and colleagues
• Trustworthy and reliable
• Good written and verbal skills
• Excellent knowledge and practical experience of Microsoft Office programmes (Word, Excel, Internet Explorer).

Skills / Abilities

• Ability to thrive in a dynamic, team-oriented environment.
• Excellent time management and organisational skills
• Flexible and open to innovation, demonstrating resilience and adaptability.
• Able to work to tight deadlines
• Flexible approach to your working day
• Methodically address and solve everyday challenges that emerge.
• Excellent interpersonal and influencing skills with the ability to gain the confidence of internal and external stakeholders.

Personal Qualities and Attributes

• To have an inquisitive “can do” approach.
• To have an adaptable, flexible and innovative approach.
• To have excellent time management.

If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance. We look forward to hearing from you.

Covering letter is preferable but not required.

No agencies please.

Job Type: Full-time

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 2 years (required)
• Administrative experience: 2 years (required)

Language:

Licence/Certification:

• Driving Licence (preferred)

Work Location:In-office,Cumbernauld,during onboarding phase (expected to last 2-4weeks).Thereafter, hybrid remote (3 days in office, 2 days remote). Must live within commuting distance of Cumbernauld/ Central Belt of Scotland.