Medical Secretary Supervisor

Cornwall Partnership NHS Foundation Trust; Bodmin; Hybrid; GBP 28,000 - 31,000; Part time

Benefits offered by this job

CPD time

Career development

Supportive environment

Job summary

Cornwall Partnership NHS Foundation Trust in Bodmin is advertising a Medical Secretary Supervisor (Band 4) to join the North Cornwall Adult Community Mental Health Team. The post supports Consultant Psychiatrists and leads the medical secretarial team across North and East, with a strong focus on confidentiality and professional communication.

The role is on-site with occasional home working, 15 hours per week (Thursday & Friday). Travel to the East site in Liskeard may be required.

Qualifications

• Level 4 Business Administration or equivalent knowledge or experience
• RSA/OCR III Word-Processing or equivalent
• Medical Secretary Diploma or equivalent knowledge or experience
• RSA/OCR II Audio-Typing or equivalent knowledge or experience
• GCSE Maths and English
• Supervisory / Management Qualification or equivalent experience or knowledge
• Previous secretarial/administration experience of working in a clinical environment
• RSA/OCR III Audio-Typing or equivalent knowledge or experience

Responsibilities

• Maintain confidentiality at all times and handle sensitive information
• Coordinate and organise action arising from correspondence and ensure prompt responses
• Coordinate with other professionals, outside agencies, legal staff and Trust staff
• Maintain up-to-date diaries for the medical team
• Maintain clinic lists to ensure clients are seen within target times
• Attend meetings, take and transcribe minutes, follow actions notes and disseminate information
• Provide supervision and day-to-day support to other medical secretaries in the Community Mental Health Teams
• Flexibility for on-site work with occasional home working and travel to East site in Liskeard

Skills

Minute taking

Multi-tasking

Medical terminology

Communication

Education

Level 4 Business Administration

RSA/OCR III Word-Processing

Medical Secretary Diploma

RSA/OCR II Audio-Typing

GCSE Maths and English

Supervisory / Management Qualification

Clinical secretarial experience

Job description

Main area Medical Secretary Supervisor Grade Band 4 Contract Permanent Hours Job share - 15 hours per week (Thursday & Friday) Job ref 201-26-743-A

Site Banham House, Bodmin Hospital Town Bodmin Salary £28,392 - £31,157 Pro Rata Salary period Yearly Closing 25/09/2026 23:59

Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

An opportunity has arisen for an enthusiastic, adaptable and well-motivated Medical Secretary Supervisor to join the North Cornwall Adult Community Mental Health Team providing secretarial support to Consultant Psychiatrists and their teams as well as supervising the medical secretarial teams in North and East . The post holder should demonstrate a caring and sensitive approach to their work and be able to communicate clearly and professionally with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.

Main duties of the job

To maintain confidentiality at all times and sensitivity when dealing with contentious and complex information.

Co-ordinate and organise action arising from correspondence and ensure prompt and efficient response, as required, by the Consultants and Junior Medical Support Staff.

Co-ordination with other professionals, outside Agencies, legal staff, Trust staff etc.

Responsible for up-to-date maintenance of diaries for the medical team.

Maintain clinic lists to ensure clients are seen within key target times.

Attend meetings, as necessary, take and transcribe minutes, follow actions notes and disseminate information as required.

You will be providing supervision and day to day support to the other medical secretaries that support the Community Mental Health Teams in North and East.

This role will be challenging and varied, but ultimately a rewarding role that will provide an opportunity, for the right person, to become a key member of the team. A high degree of flexibility is required to meet the day-to-day challenges of the service. Excellent time management and communication skills are required as is a good sense of humour.

This would be a working on site position with possibility to work from home on occasion. There will be occasions to travel to carry out supervisions at our East site in Liskeard.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education / Qualifications and Relevant Experience

• Level 4 Business Administration or equivalent knowledge or experience
• RSA/OCR III Word-Processing or equivalent
• Medical Secretary Diploma or equivalent knowledge or experience
• RSA/OCR II Audio-Typing or equivalent knowledge or experience
• GCSE Maths and English
• Supervisory / Management Qualification or equivalent experience or knowledge
• Previous secretarial/administration experience of working in a clinical environment
• RSA/OCR III Audio-Typing or equivalent knowledge or experience

Knowledge and abilities

• Minute taking
• Ability to work unsupervised and on own initiative
• Ability to multi-task and respond quickly to changing priorities, re-organising own and team’s workload to meet deadlines
• Knowledge of Medical Terminology

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.

Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.