Business Support Administrator

TN United Kingdom; Bradford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in Bradford is seeking a Business Support Administrator to join their team. The role involves handling various administrative tasks, maintaining customer relationships, and ensuring efficient service delivery. Ideal candidates will possess strong administrative skills, attention to detail, and proficiency in Microsoft Office tools. This position offers a supportive environment with various employee benefits.

Benefits

Company health care plan

Company pension

Life insurance

25 days holiday plus bank holidays

Development opportunities

Referral scheme

Employee recognition scheme

Employee benefits including shopping vouchers and discounts

Cycle to Work Scheme

Wagestream – instant access to wages

Qualifications

• High numeracy and accuracy required.
• Strong administrative skills and ability to multi-task.
• Excellent written and spoken English.

Responsibilities

• Perform general administrative duties and prepare jobs for invoicing.
• Log service calls and maintain CRM system.
• Develop relationships with key customers and assist in resolving complaints.

Skills

Attention to detail

Time-management

Proactive approach

Effective communication

Customer-facing skills

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Business Support Administrator, Bradford

Client: Kings Security

Location: Bradford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 99fcda934b5a

Job Views: 3

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Key Purpose of the Job:
We are seeking a confident and dynamic individual to join our Business Support team. Working in a fast-paced environment, you will be the first point of contact for customers, ensuring all administration tasks are completed within set time frames. You will also work with Account Managers to address, identify, and resolve issues affecting customer service and account profitability.

Key Job Responsibilities:

• Perform general administrative duties.
• Prepare completed jobs for invoicing via our CRM system.
• Assist Installation team by preparing installation packs for key customers.
• Log Service/Installation calls on our CRM system.
• Work from various databases such as Protean, web-based programs, and MS Office.
• Keep CRM system information up to date, including creating, updating, and closing customer accounts.
• Follow up with Installation and Service departments to ensure job completion within timeframes and SLAs.
• Develop relationships and serve as a point of contact with key customers via email and telephone.
• Collaborate with client Account Managers and stakeholders to resolve issues affecting SLAs and profitability.
• Create reports from CRM system for clients by liaising with various departments.
• Assist Customer Service department in resolving customer complaints.
• Support credit control with account queries.
• Provide annual leave cover for the wider Departmental team when needed.

Requirements

Essential requirements for the job:

• High numeracy, accuracy, and attention to detail.
• Multi-tasking and time-management skills with the ability to prioritize.
• Proactive approach to meeting customer demands.
• Excellent knowledge of Microsoft Teams, Word, Excel, and PowerPoint.
• Strong administrative skills.
• Ability to work independently and in a team.
• Effective communication skills for technical and non-technical clients.
• Excellent written and spoken English.
• Customer-facing skills for administration and invoicing reviews.

Desirable requirements:

• Problem-solving abilities.
• Previous experience in an administrative role.

We are an Equal Opportunities Employer.

Benefits

Includes:

• Supportive and collaborative environment.
• Company health care plan.
• Company pension.
• Life insurance.
• 25 days holiday plus bank holidays.
• Development opportunities.
• Referral scheme.
• Employee recognition scheme.
• Employee benefits including shopping vouchers and discounts, saving up to £1,200 annually.
• Cycle to Work Scheme.
• Wagestream – instant access to wages via our financial wellbeing tool.