Business Support & Administration Apprentice

ROCKWOOL North America; Wales; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading manufacturer in stone wool solutions located in the UK is seeking a Business Support & Administration Apprentice. This role includes supporting customer inquiries, processing orders, and collaborating across departments. The ideal candidate will have a minimum of 5 GCSEs at Grade C or higher and a proactive attitude towards work. We offer a competitive salary, company bonus scheme, and a supportive work environment. Join us in enriching modern living conditions for millions worldwide.

Benefits

Competitive Salary

Company Bonus Scheme

30 days annual leave + Bank Holidays

Company Pension Scheme

Westfield Health Cashback Scheme

Life Assurance 4x annual salary

Enhanced Sick Pay Scheme

Qualifications

• Minimum 5 GCSE’s at Grade C or higher including Maths and English (or equivalent qualifications).
• Proactive and eager approach to work and their learning.
• Capable of working with computer systems including Microsoft Office.

Responsibilities

• Studying a Level 3 Business Administration qualification.
• Liaising with Sales and Technical teams to understand customer needs.
• Providing friendly, knowledgeable customer service by phone and email.
• Accurately processing orders and credit notes.
• Attending product training sessions at the company Training Centre.

Skills

Proactive approach

Organisational skills

Customer service

Team collaboration

Education

Minimum 5 GCSE’s at Grade C or higher

Tools

Microsoft Office

Job description

Job Title: Business Support & Administration Apprentice - Rockfon®

Location: This position is based at our offices in Pencoed, Bridgend.

Ready to help build a better future for generations to come?

In a fast-paced, ever-changing world we owe it to ourselves and future generations to live responsibly. At ROCKWOOL, we enrich modern living through innovative stone‑wool solutions.

Rockfon® is one of the UK’s leading manufacturers of suspended ceiling and acoustic wall panel solutions and part of the ROCKWOOL® group. Following significant growth in recent years, we are seeking to expand our team to support our continued development.

Join us and make a difference!

Your Future Team:

You will report to the Customer Service & Business Operations Manager, you will support with general administrative tasks, customer inquiries (digitally and verbally) and order processing. With a strong focus on cross-departmental collaboration you will also have exposure to various other parts of the Rockfon® business.

What you will be doing:

• Studying aLevel 3 Business Administration qualification
• Liaising with Sales and Technical teams to understand customer needs
• Providing friendly, knowledgeable customer service by phone and email
• Accurately processing orders, credit notes and follow-up communications
• Supporting customer returns, stock movements and supplier performance improvement initiatives
• Proposing appropriate product solutions and advise customers
• Working closely with Logistics and Supply Chain to maintain high service levels
• Supporting non-standard pricing and quotation requests
• Attending product training sessions at the company Training Centre

What you bring:

• Minimum 5 GCSE’s at Grade C or higher including Maths and English (or equivalent qualifications)
• Proactive and eager approach to work and their learning
• The ability to prioritise and organise time effectively
• Capable of working with computer systems including Microsoft Office
• Willingness to participate in a variety of tasks and projects

What we offer:

• Competitive Salary
• Company Bonus Scheme
• 30 days annual leave + Bank Holidays
• Company Pension Scheme
• Westfield Health Cashback Scheme
• Life Assurance 4x annual salary
• Enhanced Sick Pay Scheme

Who we are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. Today we are a global company with more than 12,000 employees in 40+ countries and 51 manufacturing facilities, united by one purpose: to release the natural power of stone to enrich modern living.

Diverse and inclusive culture

We employ people from 79 nationalities worldwide and are committed to equal opportunities, diversity and zero tolerance for discrimination. At ROCKWOOL you’ll find a friendly, supportive environment guided by “The ROCKWOOL Way” our values of ambition, responsibility, integrity and efficiency.

Interested?

Would you also be proud to enrich society like we do? Click on the apply button above to join us improving modern living conditions for millions of people worldwide.

Closing Date: 4th January 2026