Business Services Lead

National Trust for Places of Historic Interest or Natural Beauty; Ballynahinch; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy/

Résumé du poste

The National Trust is seeking a Business Services Lead to oversee the delivery of business services across a property group, region or country. You will lead a team of staff and volunteers, build capability, and manage budgets and governance to ensure services run smoothly and sustainably.

You will work with senior leaders to translate strategic priorities into operational delivery, champion information management, and drive continuous improvement across multiple teams and locations, including

Qualifications

• Experienced in business services or a similar environment with a relevant qualification or equivalent practical experience.
• Confident leader with experience of developing high-performing teams.
• Skilled at building relationships with a wide range of stakeholders, including senior leaders.
• Experienced in delivering service improvements and improving ways of working.
• Confident managing budgets and using data to support decision-making.
• Knowledgeable about information governance and GDPR requirements.
• Organised with the ability to prioritise and manage workloads.
• Comfortable using a range of business systems and IT tools.

Responsabilités

• Lead and develop a team of staff and volunteers, setting objectives and managing performance.
• Translate strategic priorities into effective operational delivery and governance.
• Manage resources and budgets, ensuring services are delivered efficiently and sustainably.
• Champion information management and data use to support informed decisions.
• Drive continuous improvement and embed consistent processes to improve quality and efficiency.

Connaissances

Business services

Team leadership

Stakeholder management

Service improvements

Budget management

Information governance

Organisational skills

IT tools

Formation

Relevant qualification or equivalent practical experience

Outils

Business systems

IT tools

Description du poste

We're looking for a Business Services Lead to join us. You'll lead the delivery of business services across a property group, region or country, ensuring colleagues have the systems, processes, resources and support they need.

What it's like to work here

Business Services plays a vital role in supporting the National Trust's work. As Business Services Lead, you'll work across multiple teams, building strong relationships with internal and external partners to help our places and services run smoothly and effectively.

You'll be part of a collaborative community of business services professionals, developing best practice and helping shape how we work. Depending on the location of the role, you may also be a member of a Property Leadership Team, contributing to wider leadership, planning and decision-making.

What you'll be doing

You'll lead and develop a team of staff and volunteers. You'll build capability through objective setting and performance management, while identifying opportunities to maximise volunteering and team development.

Working closely with senior leaders, you'll translate strategic priorities into effective operational delivery. You'll manage resources, budgets and governance processes, ensuring services are delivered efficiently and sustainably.

You'll champion the effective use of business systems and data, helping teams make informed decisions through robust information management. You'll also drive continuous improvement, leading change initiatives, developing new ways of working and embedding consistent processes that improve service quality and efficiency.

Who we're looking for

You’ll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths. Please use your application to demonstrate how you meet the criteria below:

• Experienced in business services or a similar environment, supported by a relevant qualification or equivalent practical experience.
• Confident leader with experience of developing high-performing teams.
• Skilled at building strong relationships and influencing a wide range of stakeholders, including senior leaders.
• Experienced in delivering service improvements and improving ways of working.
• Confident managing budgets and using data to support decision-making.
• Knowledgeable about information management and GDPR requirements.
• Organised, with the ability to prioritise and manage workloads.
• Comfortable using a range of business systems and IT tools.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Rowallane, Saintfield, Ballynahinch, BT24 7LH

Documents

Business Services Lead - C.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 01 November 2026

Interview Date: 11 November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.