Business Services Coordinator

Zenzero; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Operations Coordinator to join their dynamic team in Poole. This role offers a unique opportunity to support the Business Services Manager in delivering exceptional service to clients and internal teams. You will be involved in various tasks from office management to coordinating employee engagement initiatives. If you have a creative flair, a keen eye for detail, and thrive in a fast-paced environment, this position is perfect for you. Join a collaborative workplace where your contributions will make a significant impact on team morale and operational efficiency.

Qualifications

• Minimum 2 years’ experience in a similar role/environment.
• Strong written and oral communication skills essential.

Responsibilities

• Support administration and general office management tasks.
• Coordinate company events to enhance team engagement and morale.

Skills

Organisational skills

Problem-solving skills

Written communication skills

Oral communication skills

Multi-tasking

Adaptability

Education

GCSEs grade C and above, including Maths and English

A-levels or equivalent

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Xero

ERP or finance systems

Job description

Business Services Coordinator

We are looking for a talented, driven and passionate Operations Coordinator to join our team. The role will be based in our Poole office. The successful applicant will provide a high standard of service to clients and our internal teams while supporting the Business Services Manager with the day-to-day running of the back-office and finance functions. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job.

Key Responsibilities

• Supporting the team with administration and general office management
• Being the first point of contact for visitors and clients at our office, ensuring the reception area and office is well presented
• Managing office supplies and placing orders
• Researching and booking of travel and accommodation
• Assisting with employee engagement initiatives, including feedback surveys and workplace improvements
• Coordinating company events to enhance team engagement and morale
• Assisting with HR-related tasks, including employee onboarding, offboarding, and benefits administration
• Liaising with external providers to manage internal contracts
• Working on internal and external requests via our PSA system
• Answering client queries and coordinating responses
• Involvement with maintaining billing records and raising invoices
• Assisting with expense claims and help with other finance tasks as required
• Supporting with business improvement projects
• Processing orders and raising projects, working closely with the sales, project and procurement teams
• Promote and comply with Health & Safety policy and procedures
• Follow policies and procedures to comply with QuoStar's ISO20000 and ISO27001 accreditations
• Maintaining internal records and creating policies and procedures

Essential experience, skills and qualifications

• A minimum of 2 years’ experience in a similar role/environment
• GCSEs grade C and above, including Maths and English or equivalent
• Very good written and oral communication skills
• Organisational and problem solving skills
• Ability to multi-task, adapt to changes quickly and use initiative to deliver work
• Sound knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)

Desirable experience, skills and qualifications

• A-levels or equivalent
• Experience of working with Xero, ERP or finance systems