Business Services Co-ordinator

National Trust; Church Stretton; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Discounts (gym, shopping, cinema)

Holiday allowance up to 32 days

Flexible working when possible

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Business Services Co-ordinator (Place Based) for Carding Mill Valley, Shropshire. You will join the property team, provide day-to-day business support, and help manage office operations with a focus on high service standards.

You will work around 1,755 hours a year, typically 4–5 days weekly, including one weekend per month and some bank holidays. The role carries annualised hours with salary paid in 12 installments.

Qualifications

• Experience delivering business support and supervising facilities or office operations.
• Strong written and spoken communication with multiple stakeholders.
• Ability to work independently and as part of a team while juggling priorities.

Responsibilities

• Support daily operations across the Visitor Team and office.
• Advise colleagues and act as a first point of contact on site.
• Champion best practice in business support and seek improvements.

Skills

Business support

Facilities supervision

Communication skills

Team collaboration

Prioritisation

Job description

Summary

If you’re brilliant at organisation and creating order, and you love working with people, upholding high standards in service and presentation, then this could be the role for you.

We’re looking for a Business Services Co-ordinator to join us at Carding Mill Valley. You'll be a key member of the property team with regular duty management shifts.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1755 hours per year and you'll typically work 4-5 days per week. This will be discussed further at the interview stage. You'll work one weekend per month and some bank holidays. You'll be working outside sometimes, and to supporting at other National Trust sites. The usual working hours support the opening times of the site, generally 9-5.

Internally you'll be known as a Business Services Co-ordinator (place based).

Interview dates:

1st and 2nd December 2026

What It's Like To Work Here

Covering as much as 2,000 hectares of heather-covered hills with stunning views of the Shropshire Hills Area of Outstanding Natural Beauty and the Welsh hills, this is a working common and is an important place for wildlife, geology and archaeology. There are paths for walking, cycling and horse riding, you can even drive to the top of the hill to take in the views. In Carding Mill Valley there are excellent visitor facilities including a tea-room and car parking.

What You'll Be Doing

Reporting to the Visitor Operations Manager, you'll be based at the Carding Mill Valley office, working within the Visitor Team of around 20. You'll work to support all of the teams onsite including Children & Young People, Welcome, Rangers, Countryside, F&B and projects.

Generally, you’ll be supporting day-to-day operations, and will be the first person that people see when they come into the office. Your advice and experience will be sought after by others beyond the office team.

You’ll be a champion of best practice when it comes to business support, and will confidently challenge the status quo when you think there’s a better way of doing something.

Who We're Looking For

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Shropshire Hills, Chalet Pavillion, Church Stretton, SY6 6JG

Documents

Business Services Co-ordinator (Place Based) - B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

22nd November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.