Business Services Associate – Patient Helpdesk

Circle Health Group; Cheadle; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Family friendly policies

Life insurance

Staff rewards and wellbeing

Job summary

Circle Health Group is seeking a Business Services Associate to join the Patient Helpdesk in Cheadle. This full-time, 37.5-hour role handles patient invoice queries by phone and email, delivering high-quality service and coordinating with internal teams.

The position requires strong numeric and data skills, experience with Excel and financial systems, and a commitment to accuracy and process improvement within the Credit Control function.

Qualifications

• This role requires strong customer service and data handling abilities.
• Experience using financial systems and Microsoft Excel at a basic to intermediate level.
• Good numerical, analytical and literacy skills with attention to detail.

Responsibilities

• Handle inbound calls on patient payments and queries related to invoices.
• Provide excellent customer service while managing a high volume of enquiries.
• Liaise with internal and external teams to resolve patient invoice queries.
• Follow up on queries by telephone or email.
• Maintain positive relationships across Business Services and finance.
• Ensure compliance with statutory obligations and company policies.
• Support continuous improvement to Credit Control processes.
• Complete all role-related training and ad-hoc tasks.

Skills

Customer service

Excel

Data entry

Interpersonal skills

Education

GCSE Maths and English

Tools

Financial systems

Job description

Business Services Associate – Patient Helpdesk

Business Services Associate - Patient Helpdesk
Circle Business Services - Cheadle
37.5 Hours & Permanent
Salary: Up to £25,206.00 per year (depending on level of experience, training and qualification)

Circle Business Services is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Business Services Advisor to join their team of staff in thePatient Helpdesk department.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Handle inbound calls on our ‘Patient Payments’ and ‘Patient Queries’ phone lines relating to the invoices we raise for treatment
• Provide excellent customer service whilst managing a high level of enquiries
• Liaise with internal and external departments within Circle Health Group to resolve queries concerning patients’ invoice accounts.
• Follow up on queries in a prompt manner either by telephone or email
• Maintain positive working relationships across Business Services and the wider finance function.
• Ensure compliance with statutory obligations, financial regulations, internal audit standards and company policies.
• Support continuous improvement initiatives to streamline Credit Control processes and enhance efficiency.
• Complete all role-related and mandatory training and support ad-hoc tasks as requested by management.

Applicants should meet the following criteria:

• Strong customer service and interpersonal skills with the ability to handle queries professionally and effectively.
• Experience using financial systems and Microsoft Excel at basic to intermediate level.
• Strong technology skills with the ability to enter, report, store and manage data accurately.
• Ability to manage workload effectively, prioritise tasks and meet deadlines.
• Good numerical, analytical and literacy skills.
• Strong attention to detail and commitment to accuracy.
• GCSEs (or equivalent) in Maths and English at Grade C/4 or above.
• Ability to work effectively within established procedures and controls.
• Good organisational and time management skills.
• Ability to work both independently and as part of a team.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.