Business Service Manager

JR United Kingdom; Exeter; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager in Technology, supporting Counter Terrorism Policing. You will ensure high-quality services through effective management of service level agreements and operational contracts. This role involves collaboration with internal teams and suppliers to enhance service delivery, contributing to national safety. The position offers a competitive salary, benefits, and opportunities for career advancement.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience with ITIL service management processes required.
• Comfortable making decisions in a busy service operations environment.

Responsibilities

• Manage service level agreements and operational agreements.
• Monitor and manage services through management reports.
• Liaise with customers to identify improvement opportunities.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

Cisco

Microsoft Technologies

Data Centre Management

Infrastructure Monitoring

Application Monitoring

Automation Tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which increases annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you will manage service level agreements, operational agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP's mission to keep the country safe. Join our team and contribute to protecting the UK.

You will be based at the Customer Service Centre (CSC), which provides national IT services for CTP. You will work closely with internal teams and third-party suppliers to support the delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services through management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvement opportunities.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service operations environment.

Your technical knowledge should encompass IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.

We value diversity and are committed to recruiting individuals who reflect the communities we serve. Join us to be part of a team that makes a difference.

Benefits include a competitive salary, a Civil Service pension, and excellent career and professional development opportunities. If you are looking to advance your career, this is an outstanding opportunity.

How to apply

To start your career at the Met, click the "apply now" button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save your documents in PDF or Word format, labeled clearly as CV and/or Personal Statement. Do not submit duplicate CVs.

Application deadline: 23:55 on 27th May 2025

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including people with disabilities, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during the recruitment process to support disabled applicants. Please include any required adjustments in your application. All information will be kept confidential.