Business Service Lead

Standard Bank of South Africa Limited; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Standard Bank of South Africa Limited in London is seeking a Delivery Enablement professional to drive lifecycle activities for business IT services. You will define the service, build roadmaps, and align across product teams, vendors and stakeholders to improve non-functional requirements and delivery outcomes.

The role requires 8-10 years in Delivery Enablement, strong business-partner expertise, financial analysis skills and a global, Lean-Agile mindset to shape strategy and ensure successful

Qualifications

• 8-10 years experience in Delivery Enablement.
• Business Partner service and support expertise and knowledge.
• Financial analysis knowledge and knowledge of service pricing methods and techniques.
• Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally.
• Exposure and knowledge of all aspects of ICT management and delivery.

Responsibilities

• Analyse trends relating to performance and stability of services and identify improvements with the Product Owner/Manager, RTE and other program-level parties.
• Liaise with Solution Architecture on changes and enablers required to support product deployment; assess risks and impact of production changes.
• Collaborate with feature teams to adjust vendor contracts for future growth, considering resources, hardware and licenses to meet SLAs/MSAs.
• Ensure stakeholders have clear expectations of service levels and communicate them regularly.
• Direct external strategic partners and 3rd party suppliers, negotiating contracts within mandate in consultation with procurement.

Skills

Delivery Enablement

Business Partner expertise

Agile practices

LEAN & SCRUM

Financial analysis

Job description

Business Segment: Personal & Private Banking

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

Qualifications

Experience Required :

• 8-10 years experience in Delivery Enablement
• Require Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. Exposure and knowledge of all aspects of ICT management and delivery.

Key Outputs

• Analyse the trends relating to performance and stability of individual services; identifying and making recommendations for incremental improvement by engaging with the Product Owner/Manager; Release Train Engineer (RTE) and other program level parties and injecting items into the backlog.
• Liaise with Solution Architecture with regards changes and enablers required to successfully support the product deployment. Assess and communicate service risks and the potential impact of planned production changes (planned release train changes or infrastructure changes).
• Collaborate with feature teams to drive out adjustments to vendor contracts to cater for future growth and remediation, taking into account items such as resources, Hardware and licences to ensure that service offerings are in line with contracted SLA/MSA. Collaborate with other Program Portfolios on dependencies and cross-organisational initiatives, participating in the relevant guild.
• Ensure that all stakeholders (IT and Business Partners) have a clear and unambiguous expectation of the level of service to be delivered by communicating expectations regularly.
• Direct external strategic partners and 3rd party suppliers influencing their contribution to be fit for purpose for the Standard Bank Group. Negotiate, approve contracts or agreements with external parties, within authorised mandate, in consultation with procurement/vendor management negotiate.
• Articulating Information
• Checking Things
• Developing Strategies
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Providing Insights
• Showing Composure
• Team Working
• Upholding Standards
• Information Security Management
• Knowledge of Banking & Financial Service
• Service Management Processes
• Vendor Evaluation and Management.

#SBO

Additional Information

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.