Business Service Lead

Standard Bank Group; Saint Helier; On-site; GBP 90,000 - 120,000; Full time

Job summary

Standard Bank Offshore is seeking a senior Delivery Enablement professional to drive lifecycle activities for business IT services, in collaboration with the Product Owner and Release Train Engineer. The role focuses on defining services, setting strategy, and planning roadmaps to improve non-functional requirements and overall service quality.

You will analyze performance trends, engage with stakeholders to back backlog items, and collaborate with architecture and vendors to ensure

Qualifications

• First Degree in Business Commerce is required.
• 8-10 years’ Delivery Enablement experience.
• Experience with Business Partner services and pricing methods.
• Global mindset with ability to translate strategy into actions and deliverables.
• Exposure to ICT management and delivery.

Responsibilities

• Define the service (applications, systems, vendors) and set strategy and roadmaps including non-functional requirements.
• Analyse performance trends and identify incremental improvements via backlog with stakeholders.
• Collaborate with Solution Architecture on changes and enablers for product deployment.
• Adjust vendor contracts to support growth, considering resources, hardware and licenses.
• Ensure clear service level expectations with all IT and Business Partners.
• Direct external strategic partners and 3rd party suppliers within mandate; negotiate contracts.

Skills

Delivery Enablement

Business Partner services

Agile & LEAN/SCRUM

Financial analysis

IT risk & security

Vendor management

Strategic planning

Global mindset

Education

First Degree in Business Commerce

Job description

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

Qualifications

Minimum Qualification:

• First Degree in Business Commerce

Experience Required :

• 8-10 years experience in Delivery Enablement
• Require Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. Exposure and knowledge of all aspects of ICT management and delivery.

Key Outputs :

• Analyse the trends relating to performance and stability of individual services; identifying and making recommendations for incremental improvement by engaging with the Product Owner/Manager; Release Train Engineer (RTE) and other program level parties and injecting items into the backlog.
• Liaise with Solution Architecture with regards changes and enablers required to successfully support the product deployment. Assess and communicate service risks and the potential impact of planned production changes (planned release train changes or infrastructure changes).
• Collaborate with feature teams to drive out adjustments to vendor contracts to cater for future growth and remediation, taking into account items such as resources, Hardware and licences to ensure that service offerings are in line with contracted SLA/MSA. Collaborate with other Program Portfolios on dependencies and cross-organisational initiatives, participating in the relevant guild.
• Ensure that all stakeholders (IT and Business Partners) have a clear and unambiguous expectation of the level of service to be delivered by communicating expectations regularly.
• Direct external strategic partners and 3rd party suppliers influencing their contribution to be fit for purpose for the Standard Bank Group. Negotiate, approve contracts or agreements with external parties, within authorised mandate, in consultation with procurement/vendor management negotiate.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Strategies
• Establishing Rapport
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Providing Insights
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Financial Management (Financial)
• Information Security Management
• IT Risk Management
• Knowledge of Banking & Financial Service
• Service Level Management
• Service Management Processes
• Vendor Evaluation and Management.

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