Global IT Service Delivery Lead

Standard Bank of South Africa Limited; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Standard Bank of South Africa Limited in London is seeking a Delivery Enablement professional to drive lifecycle activities for business IT services. You will define the service, build roadmaps, and align across product teams, vendors and stakeholders to improve non-functional requirements and delivery outcomes.

The role requires 8-10 years in Delivery Enablement, strong business-partner expertise, financial analysis skills and a global, Lean-Agile mindset to shape strategy and ensure successful

Qualifications

• 8-10 years experience in Delivery Enablement.
• Business Partner service and support expertise and knowledge.
• Financial analysis knowledge and knowledge of service pricing methods and techniques.
• Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally.
• Exposure and knowledge of all aspects of ICT management and delivery.

Responsibilities

• Analyse trends relating to performance and stability of services and identify improvements with the Product Owner/Manager, RTE and other program-level parties.
• Liaise with Solution Architecture on changes and enablers required to support product deployment; assess risks and impact of production changes.
• Collaborate with feature teams to adjust vendor contracts for future growth, considering resources, hardware and licenses to meet SLAs/MSAs.
• Ensure stakeholders have clear expectations of service levels and communicate them regularly.
• Direct external strategic partners and 3rd party suppliers, negotiating contracts within mandate in consultation with procurement.

Skills

Delivery Enablement

Business Partner expertise

Agile practices

LEAN & SCRUM

Financial analysis

Job description

Standard Bank of South Africa Limited in London is seeking a Delivery Enablement professional to drive lifecycle activities for business IT services. You will define the service, build roadmaps, and align across product teams, vendors and stakeholders to improve non-functional requirements and delivery outcomes.

The role requires 8-10 years in Delivery Enablement, strong business-partner expertise, financial analysis skills and a global, Lean-Agile mindset to shape strategy and ensure successful