Business Resilience Manager

Simplyhealth; Langley; On-site; GBP 60,000 - 90,000; Full time

Job summary

Simplyhealth is seeking a Business Resilience Manager to ensure the organisation can respond to, recover from and adapt to disruption, protecting people, customers and services across the UK. Reporting to the Head of Cyber Security & Business Resilience, you will develop and maintain resilience frameworks, policies, controls and governance to embed resilience in daily operations.

You’ll coordinate resilience mapping across people, technology, suppliers and facilities, run scenario testing

Qualifications

• Experience building and maintaining a Business Continuity Management System (BCMS).
• Experience developing resilience frameworks aligned to ISO 22301 and FCA requirements.
• Ability to map resilience across people, technology, suppliers and facilities.
• Strong governance, reporting and incident response skills.

Responsibilities

• Maintain and continuously improve the BCMS and related governance activities.
• Develop and maintain Operational Resilience frameworks aligned to ISO/FCA standards.
• Conduct resilience mapping across people, tech, suppliers and facilities.
• Lead resilience testing and disaster recovery exercises.
• Support incident management activities and post-incident reporting.
• Produce resilience metrics and reporting for senior stakeholders and Board.
• Deliver training and awareness programmes to strengthen resilience capability.
• Promote a culture of resilience and risk awareness across the organisation.

Skills

Business continuity

Operational resilience

Governance

Stakeholder engagement

Regulatory compliance

Tools

BCMS

Job description

About the role

At Simplyhealth, we're committed to improving access to healthcare for everyone in the UK. As our Business Resilience Manager, you'll play a critical role in ensuring our organisation can respond to, recover from and adapt to disruption, protecting our people, customers and services when it matters most. This is an exciting opportunity to build on and continuously improve our Business Continuity and Operational Resilience capabilities. Reporting to the Head of Cyber Security & Business Resilience, you'll be responsible for maintaining and developing our resilience frameworks, policies, controls and governance processes, helping to ensure Simplyhealth remains resilient in an evolving risk landscape. Working across Technology and the wider business, you'll collaborate with stakeholders at all levels to embed resilience thinking into everyday operations and support compliance with regulatory requirements and industry standards.

Key responsibilities

• Maintaining and continuously improving our Business Continuity Management System (BCMS).
• Managing Business Continuity policies, plans, business impact analyses and related governance activities.
• Developing and maintaining Operational Resilience frameworks aligned to regulatory and industry standards, including ISO 22301 and FCA Operational Resilience requirements.
• Conducting resilience mapping activities across people, technology, suppliers and facilities to identify and manage critical dependencies.
• Leading scenario testing and resilience exercises to validate our ability to remain within agreed impact tolerances during severe but plausible incidents.
• Coordinating annual disaster recovery testing and ensuring effective recovery planning across technology services.
• Supporting incident management activities, investigations and post-incident reporting, including recommendations for continuous improvement.
• Producing resilience metrics, management reporting and the annual Operational Resilience Self-Assessment for senior stakeholders and the Board.
• Delivering training, awareness programmes and exercises to strengthen resilience capability across the organisation.
• Working closely with business and technology teams to promote a culture where resilience, preparedness and risk awareness are embedded into decision-making.