Operational Resilience Analyst

Ocado Group; Hatfield; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Free Shares

Life Assurance

Staff discounts

Pension contributions

Travel discounts

Employee Assistance Programme

Job summary

Ocado Group is seeking a driven Senior Business Continuity and Operational Resilience professional to guide our global resilience programme. You will work with the Operational Resilience Director to provide BCM expertise across UK and international teams, shaping frameworks and driving recovery documentation for critical incidents.

You’ll design and lead resilience exercises, manage risks, and ensure robust, compliant practices aligned with BCI standards.

Qualifications

• Solid experience and confident understanding of Business Continuity Management and operational resilience within an enterprise environment.
• Proven track record of building, maintaining, or exercising parts of a BC & Crisis Management programme.
• In-depth knowledge of Business Continuity Institute (BCI) standards, tools, techniques and relevant regulatory guidelines.

Responsibilities

• Advise on latest Business Continuity developments and shape strategic direction with stakeholders.
• Design and deliver high-impact exercise schedules and track lessons learned to resolution.
• Lead AI-driven BIA sessions to capture system availability needs and recovery capabilities.
• Document Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) for internal infrastructure.
• Coordinate response efforts for client queries regarding business continuity and resilience.
• Establish working practices aligned with BCI principles, supported by operational metrics.

Skills

Business Continuity

Stakeholder management

BCI standards

Risk assessment

Communication

Tools

AI tools

Job description

In this role, you will directly support our global Operations teams and drive the continuous improvement of our resilience programme. You will work alongside the Operational Resilience Director, providing Business Continuity (BC) subject matter expertise, consultation and practical guidance to our UK and international operational teams. You will help formulate and advance our resilience framework - utilising AI tools where appropriate - to ensure we maintain an effective, state-of-the-art response to major incidents and potential operational disruptions. This role is UK-based with travel to our UK Fulfillment Centres (CFCs), as well as occasional international travel to support our global operational locations.What You’ll Be Doing

Design for Future

• Advise on the latest Business Continuity developments, shaping strategic direction in consultation with key stakeholders.
• Design and deliver engaging, high-impact exercise schedules, ensuring all lessons learned are tracked through to resolution.
• Partner with operational teams to expand and maintain comprehensive recovery documentation in line with industry best practice.
• Lead AI-driven Business Impact Analysis (BIA) sessions with stakeholders to capture system availability requirements and agree on recovery capabilities.
• Document Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) for internal infrastructure.

Deliver for Today

• Support the identification of environmental and organisational risks, implementing robust mitigation strategies and escalating issues when necessary.
• Coordinate response efforts for client queries regarding business continuity and resilience.
• Help establish clear, agreed ways of working aligned with BCI (Business Continuity Institute) principles, supported by relevant operational metrics.
• Balance technical excellence with delivery speed to make well-informed, risk-based judgements under pressure.

Execute with Quality

• Ensure all components of the BC service meet high standards of technical excellence within project constraints.
• Maintain structured cadences to keep stakeholders informed of resilience programme delivery and roadmaps.
• Build and maintain sustainable, operationally focused processes for ongoing business continuity management.

You are a driven, organised and confident professional who thrives when managing multiple priorities - whether working independently or as part of a team. You remain calm under pressure, possess meticulous attention to detail and excel at translating complex operational data into actionable resilience strategies.

You’ll have

• Solid experience and a confident understanding of Business Continuity Management and operational resilience within an enterprise environment.
• Proven track record of building, maintaining, or exercising parts of a BC & Crisis Management programme.
• In-depth knowledge of Business Continuity Institute (BCI) standards, tools, techniques and relevant regulatory guidelines.
• Experience delivering high-quality analysis, trend reporting and operational technical documentation.
• Exceptional communication, negotiation and stakeholder management skills with the ability to influence colleagues across all levels of the organisation.
• Strong problem-solving skills with a practical approach to identifying risks and creative solutions.

Our employee benefits are designed with our people in mind because we know they are at the heart of everything we do.

Alongside challenging work and clear opportunities for professional growth, we offer

• Hybrid and flexible working
• Private healthcare
• Car Salary Sacrifice and Cycle to Work schemes
• Free Shares and Life Assurance
• 15% discount on Ocado.com shopping
• Company Shop offering discounts of up to 70% on leading brands
• Exclusive travel, retail and leisure discounts
• Modern Head Office campus with café and restaurant facilities
• Free shuttle bus to and from Hatfield Station
• Enhanced maternity and paternity leave
• Enhanced pension scheme with company contributions up to 7%
• Employee Assistance Programme

If you’re looking for an opportunity to shape a business-critical resilience programme and make a real impact across a global operation, we’d love to hear from you.