BUSINESS PROGRAMME SUPPORT OFFICER (Design)

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Cardiff Council's Parks Service is seeking a committed Business Programme Support Officer (Design) to join the Operational Support Team. This role provides administrative support across park improvement and capital projects.

Responsibilities include coordinating procurement of goods and services, organising meetings, maintaining records, and liaising with Procurement, Finance, contractors and the public to ensure smooth delivery.

Qualifications

• Organised and proactive, with a focus on delivering high-quality administrative support.
• Strong customer service mindset and ability to communicate clearly with stakeholders.
• Excellent written and verbal communication; able to work effectively in a team.
• Proficient IT skills, including MS Office, email and shared inbox handling.

Responsibilities

• Coordinate procurement of goods and services for park projects.
• Provide administrative support across park improvement and capital projects from concept to completion.
• Organise meetings, track actions and maintain accurate records.
• Liaise with Procurement, Finance, contractors, elected members, suppliers and the public.

Skills

Organisational skills

Customer service

Communication skills

Teamwork

IT skills (Microsoft Office)

Tools

Microsoft Office

Job description

Cardiff is one of the greenest cities in the United Kingdom, and our extensive network of parks and green spaces for which our residents have a close affinity with shape it’s character, providing an expression of our capital city.

The Council recognises the contribution that these spaces make to the environmental, economic, and social well-being of the city, the important role they play in response to the climate, physical activity and health agendas and is committed to an ambitious programme of investment and sustainable development.

Provision includes 513 individual parks and green spaces, 21 of which hold Green Flag status, 47 woodland sites, 28 statutory allotments sites, 171 play facilities and 151 sports pitches / playing surfaces.

About the job

Working for one of the largest employers in Wales, an exciting opportunity exists for a committed and experienced individual to join a motivated and passionate group of officers working within the Parks, Harbour Authority and Allotment Service.

This role is crucial to the success of Parks Services.

Working directly to the Business Operations & Events Manager and Parks Programme Manager, you will provide comprehensive project, financial and administrative support across a varied portfolio of parks projects.

You will be responsible for coordinating project information, supporting procurement and finance processes, organising meetings, maintaining accurate records, and liaising with a wide range of stakeholders including contractors, elected members, suppliers and members of the public.

This role offers variety, responsibility and the opportunity to contribute directly to projects that improve parks and public spaces across the city.

What We Are Looking For From You

We are looking for an organised, proactive and customer-focused individual who has experience delivering excellent customer service, works effectively as part of a team and demonstrates a flexible approach to work.

Cardiff Council's Parks Service is seeking a Business Programme Support Officer (Design) to join the Operational Support Team. This is an exciting opportunity to play a key role in supporting the delivery of park improvement and capital projects that enhance some of Cardiff's most valued green spaces.

The successful candidate will provide comprehensive administrative support across a range of projects, from initial concept through to completion. Responsibilities will include coordinating the procurement of goods and services, while building and maintaining effective working relationships with key stakeholders, including Procurement and Finance teams.

You will be a confident and effective communicator, capable of providing a high standard of service to both internal and external customers through written correspondence, telephone enquiries and the management of shared email inboxes.

The role requires excellent IT skills, with a strong working knowledge of Microsoft Office applications. You will be an adaptable team player with experience of working in a busy office environment. A commitment to providing high-quality administrative support and customer service is essential.

Additional information

If after reading the job description, you have any questions about the role please contact Anthony Thomas (Business Operations & Events Manager) via email [e-mail]

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Job Category Admin / Clerical

Working Pattern/Contract Type Full Time Permanent