Business Process Re-Engineering Manager - London

TN United Kingdom; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Business Process Re-Engineering Manager to enhance operational effectiveness and customer satisfaction. This role involves analyzing current processes, collaborating with cross-functional teams, and implementing innovative strategies to drive change. You will lead efforts to simplify procedures and improve efficiency, ensuring a top-notch customer experience. The ideal candidate will have a strong background in process reengineering, project management, and an analytical mindset. Join this dynamic organization and make a significant impact on its operational success.

Benefits

Flexible working hours

Mental health initiatives

Comprehensive training opportunities

Enhanced holiday allowance

Team socials and company events

Qualifications

• Proven experience in business process reengineering with a focus on efficiency.
• Expertise in process mapping and optimization methodologies.

Responsibilities

• Conduct assessments of business processes to identify improvement areas.
• Collaborate with teams to implement innovative solutions and enhance efficiency.

Skills

Business Process Reengineering

Process Mapping

Lean Six Sigma

Agile Methodologies

Project Management

Analytical Skills

Change Management

Education

Bachelor's Degree

Master's Degree

Tools

VSM

SIPOC

Gap Analysis

Swimlane Diagrams

Job description

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Business Process Re-Engineering Manager - London, London

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Client:

ICE

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

a679045d2d0c

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

About ICE

ICE is a purpose-driven organisation, founded by rightsholders, for rightsholders.
We exist to support songwriters, enabling societies and publishers to accurately compensate them when their work is used internationally.
We operate at the exciting intersection of technology, music, and data. Since our 2010 launch, we have paid billions to rightsholders through deep expertise in Copyright, Processing and Licensing.
Our collaboration with stakeholders across the industry delivers best practice, new processes & innovative solutions for better royalty flows.
Strategic investment in technology enables us to process trillions of streams, to deliver the maximum revenue for rightsholders.

About the Role

As a Process Reengineering Manager, you will analyse and enhance existing processes to ensure efficiency and customer satisfaction. The primary responsibility is to identify areas for improvement and implement customer-oriented solutions. You will collaborate with cross-functional teams to understand process challenges, develop innovative strategies, and facilitate process change management. Your goal is to simplify complex procedures, enhance operational effectiveness, and ensure an exceptional customer experience.

Reporting into the Director of Risk & Service Assurance, this role forms part of an ongoing transition aimed at business resilience. Having Assurance, Risk & project Management within the team, this role is a piece to the puzzle to start acting on data derived from assurance testing, risk reviews, customer feedback and more.

Key Responsibilities

• Conduct comprehensive assessments of current business processes, identifying areas for improvement and better customer outcomes
• Collaborate with cross-functional teams to gather insights and feedback on existing processes, as well as to develop and implement innovative solutions
• Design and document streamlines processes that prioritise customer needs and enhance overall efficiency and effectiveness
• Lead change management efforts to ensure smooth adoption of new processes and technologies across the organisation
• Monitor and evaluate Key Performance Indicators to measure the impact of process improvements and drive continuous improvement.
• Support the rollout of an internal change management programme
• Lead the focused work to identify value add vs non-value add processes, assessing current capacity utilisation and identify areas for cost efficiency.
• Provide full proposals with delivery plans to senior management to realise efficiency savings/opportunities

Requirements and Qualifications

• Years of proven experience in business process reengineering, with a track record of successfully simplifying, improving and aligning processes
• Expertise in process mapping, analysis and optimization methodologies (e.g BPR, Lean Six Sigma, Process Excellence, Kaizen, Agile, ECRSS)
• Expertise with common tools and frameworks used in BPR (e.g VSM, SIPOC, RCA, Gap Analysis, Benchmarking, Swimlane Diagrams, System Dynamics)
• Strong project management skills, with the ability to lead cross-functional teams and drive change initiatives from conception to implementation
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels
• Analytical mindset, with the ability to translate complex data into actionable insights and recommendations
• Proven ability to make a difference in both their role but also to the company, leaving a sustainable way of working behind

Person Profile

• Proven record of success in BPR
• Analytical mindset
• Results-orientated approach with a focus on ensuring collaborative success
• Strategic thinker with ability to align process improvement efforts with broader organizational goals / objectives
• Passion for continuous learning and professional development
• Proactive problem solver with keen attention to details
• Strong leadership capabilities, with experience in leading change management
• Ability to thrive in a dynamic and evolving environment, demonstrating resilience and adaptability
• Customer centric mindset with a focus on enhancing the overall customer experience through process and operational excellence

What we offer:

• Competitive local benefits based on your location
• We promote flexible working regarding time and/or place
• Both mental and physical health initiatives
• Comprehensive training and development opportunities
• Industry insider events, team socials and company events
• Enhanced holiday allowance
  
  

We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.
We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.