Head of Business Analysis and Change

Made Tech Limited; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Head of Business Analysis & Change to lead their practice in delivering innovative solutions for public sector clients. This role involves developing trusted relationships, overseeing client engagements, and driving the growth of the practice. The successful candidate will combine technical expertise with leadership skills to enhance service delivery and foster a culture of excellence. Join a forward-thinking organization committed to improving society through technology and make a meaningful impact on public services.

Qualifications

• 5+ years of experience in public sector roles with strong client engagement.
• Proven ability to lead and develop teams in business analysis and change.

Responsibilities

• Grow the Business Analysis & Change practice and develop client relationships.
• Oversee client deliveries and ensure high-quality service across engagements.

Skills

Public sector knowledge

Senior client relationships

Business Analysis skills

Change management skills

Practice and commercial skills

Job description

Our Head of Business Analysis & Change is responsible for leading a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business.

We believe that good design, research-driven policy, technical excellence, continuous innovation and improvement, and effectively managed change can significantly enhance citizen and user experiences, bolster the resilience of public services, and help to improve the applications that deliver essential services to our society.

The successful candidate will lead the practice to help us to develop and support the sale of a set of differentiated offerings covering transformation, business analysis, and change for a wide range of public services. They will develop a team of Business Analysts, Transformation Leads & Change Practitioners to engage with our clients on their business priorities and challenges, and they will guide and monitor client engagements across Made Tech.

In addition, the Head of Practice will be responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.

This role reports directly to the Head of Strategy & Design Service Line.

Role Profile

• Our Head of Business Analysis & Change is a member of the Strategy & Design Service Line leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of both the practice and wider business.
• You will be responsible for the revenue, margin, and utilization of the practice, collaborating with the other practice, service line, industry, and delivery heads to drive excellent services for our Public Sector clients. You will also be responsible for the output of your team working on client projects, proposals, and capability development.
• The right person for this role will do this by combining their technical discipline experience, leadership skills, and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.

Key responsibilities

• Grow the Business Analysis & Change practice at Made Tech (revenue and headcount); develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems.
• Develop joined-up propositions as solutions to client problems; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector.
• Lead the Business Analysis & Change practice; hire, develop, motivate, and coach a team that understands the user/client needs as well as the technology and lasting change that we are delivering across the public sector.
• Deliver a profitable practice; balance complex client needs with highly performing, suitably leveraged, and cost-effective teams.
• Help to shape our Service Line and Made Tech; define and articulate the client-facing solutions that support our Industry strategies and help to turn them into client engagements through client conversations, presenting externally as a thought leader, and contributing directly to bids.
• Provide subject matter expertise; lead the client conversations as a subject matter expert, and guide and support the account teams to build strategic plans that leverage the practice capability.
• Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry.
• Oversee our deliveries and drive excellence in our engagements; take a hands-on interest in our client deliveries, guide and mentor our delivery teams and liaise with high profile stakeholders and key clients to ensure satisfaction with our contributions.

Skills, knowledge and expertise

We have added a comprehensive view of the skills we’re looking for in the full job description in our handbook here. In summary, we’re looking for:

• Public sector knowledge and senior client relationships
• Practice and commercial skills
• Business Analysis and Change craft skills

Security Clearance

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Our application process

The process will include an initial call with a member of our talent team, two-stage interview process with our Strategy & Design team before a final meet with our Managing Director - we’re invested in supporting you to be a success here!

If you need this job description in another format, or other support in applying, please email [e-mail].

Location:

Any UK Office Hub (Bristol / London / Manchester / Swansea)

Department:

Delivery & Practices > User Centred Practice

Join us in our mission to use technology to improve society for everyone.