Business Process Optimisation Specialist

Client Server; London; Hybrid; GBP 59,000 - 70,000; Full time

Job summary

Join a forward-thinking technology company as a Business Process Optimisation Specialist. In this impactful role, you'll leverage your advanced communication and client-facing skills to enhance business processes within the online gaming and gambling industry. Collaborate with clients to identify inefficiencies and implement data-driven solutions, while supporting the BPO Manager in executing strategic plans. With excellent career growth potential, this position offers a hybrid working model, competitive salary, and a range of attractive benefits. If you're passionate about driving change and improving processes, this opportunity is perfect for you.

Benefits

Pension

Private Healthcare

Life Assurance

Income Protection

25 days holiday

Discounts at retailers

Season ticket loan

Cycle to work scheme

Gym discount

Qualifications

• Strong experience in Business Process Optimisation and process mapping.
• Excellent communication and client relationship skills required.

Responsibilities

• Liaise with clients to identify process inefficiencies and improvement opportunities.
• Support BPO Manager in developing and executing implementation plans.

Skills

Business Process Optimisation

Communication Skills

Client Relationship Management

Data Analytics

Stakeholder Management

Change Management

SQL

Process Mapping

Lean Six Sigma

Job description

Business Process Optimisation Specialist

Location: London / WFH to £70k

Do you have advanced communication and client-facing skills with strong BPO, business change, and data analytics experience?

You could be progressing your career at a growing technology company that's advanced data analytics platform helps businesses within the online gaming and gambling industry to solve a range of problems.

As a Business Process Optimisation Specialist, you will liaise with clients to understand their current business processes, obstacles, inefficiencies, and opportunities for improvement using qualitative and quantitative techniques to make data-driven decisions.

You'll support the BPO Manager with the development and execution of implementation plans including collaborating with key stakeholders and cross-functional teams to lead the creation of process documentation, provide training, and develop KPIs. You will also monitor and conduct process audits to evaluate and ensure the effectiveness of BPO changes.

About you:

• You have strong Business Process Optimisation experience with a good knowledge of process mapping, modelling techniques, and relevant process changes.
• You have excellent communication, client relationship, and stakeholder management skills.
• You're data savvy and have experience of building data quality and standards frameworks, data transformation, data analytics, and ideally have SQL skills.
• You have a strong understanding of Change Management methodologies.
• Ideally, you will have experience with Lean, Six Sigma (yellow or green belt), or CCBA, McKinsey problem solving.

What's in it for you:

• Salary to £70k
• Pension; Private Healthcare; Life Assurance and Income Protection
• 25 days holiday plus the ability to buy more
• Discounts at hundreds of retailers, including 55% off cinema tickets
• Season ticket loan, cycle to work scheme, gym discount
• Hybrid working (x2 days London office per week)
• Impactful role with excellent career growth potential

Apply now to find out more about this Business Process Optimisation Specialist opportunity.

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Data Infrastructure and Analytics and Software Development