Business Process Analyst

Bristol City Council; West of England; Hybrid; GBP 44,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Local Government Pension scheme

Job summary

Bristol City Council is seeking an Analyst to join the new Adult Social Care Service Improvement & Business Management Unit, based at City Hall, Bristol. You will work with a multidisciplinary team to understand what is happening across Adult Social Care and where change can make the greatest difference.

You'll use business analysis techniques to map and redesign processes, analyse issues and support the design and implementation of improved ways of working in this high-profile city service.

Qualifications

• Experience as a Business Analyst or in similar role within a change/transformation environment.
• Ability to map and redesign processes to achieve measurable improvements.
• Strong facilitation, communication and stakeholder engagement skills.
• Confident problem solver with strong analytical abilities and ability to manage priorities.

Responsibilities

• Provide analytical capacity within the new team.
• Use business analysis techniques to map and redesign processes.
• Analyse operational issues and identify where changes can improve outcomes.
• Support design and implementation of improved ways of working.

Skills

Business analyst experience

Change transformation

Stakeholder engagement

Analytical problem solving

Independent delivery

Collaboration & inclusion

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference VAC009020 Date posted 27/10/2026 Application closing date 10/11/2026 Location City Hall College Green City Centre Bristol BS1 5TR Salary BG12: £44,253 - £47,665 Package Blank Contractual hours 37 Basis Full time Job category/type Social Care Attachments Person Specification .pdf Job Description.pdf

Join our new Adult Social Care Service Improvement & Business Management Unit

This is an exciting opportunity to join a newly developed Business Management Unit at the heart of Adult Social Care in Bristol.

We are building a multidisciplinary team that will bring together service improvement, business intelligence, performance, governance and change expertise, helping Adult Social Care understand how services are performing, identify where improvement is needed and turn insight into action.

Our ambition is to create a permanent improvement function focused on improving how Adult Social Care operates, alongside a business management function providing business intelligence, governance coordination, strategic support and oversight.

We are looking for people who are curious, collaborative and motivated by improving services and outcomes for Bristol residents.

About the Role

The Analyst will provide analytical capacity within the new team, working alongside improvement colleagues to help us understand what is happening across Adult Social Care and where change can make the greatest difference. The new structure explicitly includes a BG12 Analyst within the team.

The role will use business analysis techniques to understand services and user needs, map and redesign processes, analyse operational issues and support the design and implementation of improved ways of working.

We're looking for someone who:

• Has experience working as a Business Analyst or in a similar role within a change or transformation environment.
• Can analyse and improve business processes to achieve measurable service improvements.
• Has strong facilitation, communication and stakeholder engagement skills.
• Is a confident problem solver with strong analytical abilities.
• Can manage priorities effectively and deliver work independently to agreed deadlines.
• Is committed to collaborative working, inclusion and continuous improvement.

What you'll be part of

This isn't just about filling individual posts. We're creating a team that can connect evidence, insight and improvement.

The new unit is intended to provide a central Adult Social Care business management and improvement hub and a reliable source of performance and improvement information, while supporting service planning, dashboards, governance, risk, assurance and complex improvement programmes.

The Service Improvement function will complement this by working directly with services to understand challenges, redesign processes, embed continuous improvement and strengthen data-informed decision-making.

That means you'll be joining a team where different professional skills are expected to work together rather than operate in isolation.

This is an opportunity to help shape a new function from the beginning.

You'll be working at the centre of Adult Social Care, alongside colleagues from operational services, commissioning and other professional and corporate functions, helping to create stronger links between intelligence, planning, governance and improvement.

If you enjoy asking good questions, making sense of difficult problems, bringing people together and turning evidence into practical improvement, we'd like to hear from you.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Thomas Wilson on [e-mail]

To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

Bristol City Council are not offering sponsorship for this role.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Thepersonal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.