Service Improvement & Business Performance Coordinator

Bristol-City-Council; West of England; Hybrid; GBP 44,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Flexitime

Local Government Pension scheme

Generous annual leave

Job summary

Bristol City Council in Bristol is seeking a Service Improvement & Business Performance Coordinator to join our new Adult Social Care service management unit. This full-time, permanent role focuses on turning data and performance information into clear intelligence to support senior leaders and service planning.

You will develop and maintain performance management, governance and business planning arrangements, producing analysis, dashboards and reports to drive continuous improvement and

Qualifications

• Numerate with performance data and statistics.
• Strong research and analytical skills.
• Excellent communication skills and ability to translate data into insights.

Responsibilities

• Turn data, performance, risk and service information into clear intelligence for senior leaders and services.
• Develop and maintain Adult Social Care's performance management, governance and business planning arrangements.
• Produce analysis, dashboards, reporting and intelligence to support effective decision-making and continuous improvement.

Skills

Numerate

Analytical

Communication skills

Collaboration

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference VAC009017 Date posted 27/10/2026 Application closing date 10/11/2026 Location City Hall College Green City Centre Bristol BS1 5TR Salary BG12: £44,253 - £47,665 Package Blank Contractual hours 37 Basis Full time Job category/type Social Care Attachments Job Description.pdf Person Specification.pdf

Service Improvement & Business Performance Coordinator

Full Time, Permanent

Join our new Adult Social Care Service Improvement & Business Management Unit

This is an exciting opportunity to join a newly developed Business Management Unit at the heart of Adult Social Care in Bristol.

We are building a multidisciplinary team that will bring together service improvement, business intelligence, performance, governance and change expertise, helping Adult Social Care understand how services are performing, identify where improvement is needed and turn insight into action.

Our ambition is to create a permanent improvement function focused on improving how Adult Social Care operates, alongside a business management function providing business intelligence, governance coordination, strategic support and oversight.

We are looking for people who are curious, collaborative and motivated by improving services and outcomes for Bristol residents.

About the Role

This role will turn data, performance, risk and service information into clear, accessible intelligence that senior leaders and services can use.

You will help develop and maintain Adult Social Care's performance management, governance and business planning arrangements, producing analysis, dashboards, reporting and intelligence to support effective decision-making and continuous improvement.

We're looking for someone who is highly numerate and comfortable working with performance and statistical information, with excellent research, analytical and communication skills and the ability to turn complex information into something useful and meaningful.

What you’ll be part of

This isn’t just about filling individual posts. We’re creating a team that can connect evidence, insight and improvement.

The new unit is intended to provide a central Adult Social Care business management and improvement hub and a reliable source of performance and improvement information, while supporting service planning, dashboards, governance, risk, assurance and complex improvement programmes.

The Service Improvement function will complement this by working directly with services to understand challenges, redesign processes, embed continuous improvement and strengthen data-informed decision-making.

That means you’ll be joining a team where different professional skills are expected to work together rather than operate in isolation.

This is an opportunity to help shape a new function from the beginning.

You’ll be working at the centre of Adult Social Care, alongside colleagues from operational services, commissioning and other professional and corporate functions, helping to create stronger links between intelligence, planning, governance and improvement.

If you enjoy asking good questions, making sense of difficult problems, bringing people together and turning evidence into practical improvement, we’d like to hear from you.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We’re a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We’ll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.