Business Operations Team Manager

Brakes; Ashford; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

Brakes in Ashford is seeking a Team Manager to lead the Business Operations Team on a full-time basis. The role combines hands-on people leadership with operational oversight, including data delivery, reporting, and process improvement.

You will manage a team of coordinators, provide coaching, drive performance, and ensure HR processes are followed. The position offers hybrid working with two days per week from home and a 37.5-hour week.

Qualifications

• Proven experience in a leadership or managerial role.
• IT literacy in SAP BW and Microsoft Office.
• Strong interpersonal and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to motivate and inspire team members.
• Strong organisational and time management skills.

Responsibilities

• Serve as the main point of escalation for the team.
• Provide administrative support, data delivery, and account management.
• Process improvement by assessing workflows to identify areas for simplification and implement best practices.
• Attend and represent the department at business and customer meetings.
• Generate and evaluate regular and on-demand reports for business and customer data.
• Conduct regular team meetings, one-on-one sessions, and CMPs.
• Ensure compliance with company HR processes.
• Coach and mentor team members to support their growth.
• Create training and induction plans to facilitate employee development.

Skills

Leadership/Management experience

Interpersonal communication

Problem solving/decision making

Motivate/inspire team

Organisational/time management

SAP BW

Microsoft Office

Tools

SAP BW

Microsoft Office

Job description

Job Description

Team Manager Business Operations

Working Monday to Friday 37.5 hours per week

Ashford - Hybrid working - 2 days per week working from home

£33,913 Excellent benefits & career development

We are recruiting a Team Manager to join the Business Operations Team at our Ashford office, on a full-time basis. As a Team Manager, you will be responsible for leading and overseeing a team of coordinators to achieve organisational goals and objectives. Your primary role will be to provide guidance, support, and direction to team members, fostering a collaborative and high-performing work environment.

Key Accountabilities & Responsibilities

• Serve as the main point of escalation for the team.
• Provide administrative support, data delivery, and account management.
• Process improvement by assessing workflows to identify areas for simplification. Streamline procedures and implement best practices.
• Attend and represent the department at business and customer meetings.
• Generate and evaluate regular and on-demand reports for business and customer-related data, ensuring timely delivery.
• Conduct regular team meetings, one-on-one sessions, and CMPs.
• Ensure compliance with company policies by managing all HR processes.
• Coach and mentor team members to support their professional growth.
• Create training and induction plans to facilitate employee development.

Knowledge, Skills, Experience

• Proven experience in a leadership or managerial role
• IT literacy in SAP BW Microsoft Office
• Strong interpersonal and communication skills
• Excellent problem-solving and decision-making abilities
• Ability to motivate and inspire team members to achieve goals.
• Strong organisational and time management skills