Business Operations Officer

Equans UK & Ireland; Ellesmere Port; On-site; GBP 20,000 - 28,000; Part time

Job summary

Equans UK & Ireland seeks a part-time Business Operations Officer in Ellesmere Port. This role involves managing administrative tasks, client interactions, and ensuring compliance with key performance indicators. The ideal candidate will possess excellent communication skills and proficiency in Microsoft software, contributing to operational success.

Benefits

Pension Scheme

24 days annual leave (+ public holidays)

Life Cover equivalent to 1.5 times annual salary

Employee Assistance Program

Discount shopping schemes

Gym membership discounts

Cycle to work scheme

Learning opportunities

Qualifications

• Good level of interpersonal skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• Experience supporting operational teams.

Responsibilities

• First point of contact for client administrative requests.
• Responsible for issuing and monitoring responsive works orders.
• Assist with data capturing for end of month reports.

Skills

Interpersonal skills

Verbal communication

Written communication

Problem-solving

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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EQUANS are recruiting for a Business Operations Officer to be based in Ellesmere Port. This is a part-time permanent role, working 30 hours per week (Tuesday – Friday). On offer is a competitive salary and benefits package.

General Overview

The post holder is accountable for delivery and administration of administrative tasks covering a wide range of duties to support the client and internal stakeholders with various levels of assistance across the contract.

The post holder will be required to deal with various challenges, including but not limited to postal scanning and forwarding, managing several databases, issuing ID badges, access Fobs, and print cards, managing and issuing site keys and bookings for use of community services, reception cover on occasion and minute taking in council meetings. The post holder will be required to deal with any issues that arise within their capabilities and be astute to the appropriate point to escalate these. Typically, the post holder will be required to work closely with the Workplace Solutions Skill Set Supervisors and Soft FM Manager.

The post holder will be required to understand the contract KPI’s and associated contract specifications to ensure delivery to customer expectations.

Key Accountabilities

The role consists of, but is not limited to, the following key activities:

• First point of contact for client contacts requiring assistance with a range of administrative tasks.
• Responsible for the day to day issuing and monitoring of responsive works orders in line with contract requirements.
• Responsible for assisting the team with postal duties and managing databases covering a wide range of tasks.
• Assist with capturing data for end of month reports, including overtime tracking and site audit information.
• Monitor joint inbox and respond to clients and internal stakeholder’s requests for information and answering questions pertaining to Business Operations, escalating to management where required.
• Manage office requirements alongside team members to ensure office is compliant and stocked with stationery and ancillaries to ensure 100% office capabilities.
• Financial support by ensuring any PO numbers are captured and issued to vendors as required and keeping track of cleaning orders.
• Support the Supervisors and Soft FM Manager with any other tasks that may be required at short notice.
• Provide cover to reception where needed at Client building in Ellesmere port (2 min walk from office) and Chester Client HQ (parking permit will be issued).
• Minute taking at council meetings.
• Provide timely support to maintain the highest standard of statutory compliance. Ensure compliance with all legislative requirements in accordance with the Equans Environmental Health & Safety policy, quality, sustainability and energy efficiency related standards.
  
  

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  
  

Who are we looking for?

• Good Level of interpersonal skills.
• Good verbal and written communication skills.
• Proficient in using Microsoft Outlook, Word and Excel.
• Experience of supporting operational teams.
• Experience of planning, organising and prioritising workload, whilst maintaining high levels of accuracy.
• Ability to develop effective relations with key stakeholders including senior management, customers, staff teams and clients.
• Build strong professional relationships with other groups within Business Operations and the wider Equans account to ensure a common approach is adopted in support of operational delivery and work in collaboration with Equans nominated management.
  
  

Key Attributes

• Enthusiastic
• Flexible & adaptable
• Good communicator
• Ability to work both alone and as part of a team
• Well presented
• Reliable
• Polite and Courteous
• Customer Care focused
• Professional attitude to work
• proactive about Business Operations and with a customer centric view for problem solving.
  
  

Who are we?

EQUANSis a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young ProfessionalsNetwork) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

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