Night Operational Support Officer (OSO)

Sodexo Group; Manchester, Salford; On-site; GBP 27,000 - 29,000; Full time

Job summary

Join Sodexo as a Night Operations Support Officer at HMP Forest Bank, ensuring the safety and well-being of residents during night shifts. This full-time role involves monitoring residents, responding to incidents, and collaborating with the team to maintain security protocols. With a salary starting at £27,757.20, you will benefit from Sodexo's extensive perks, including a retirement plan and employee assistance programs.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Strong communication and interpersonal skills.
• Comfortable with lone working and managing tasks independently.
• Ability to remain calm and professional under pressure.

Responsibilities

• Conduct regular checks on residents and patrol key areas.
• Complete documentation and ensure compliance with operational standards.
• Act as the first responder to incidents.

Skills

Communication

Interpersonal skills

IT proficiency

Resilience

Tools

Microsoft Office

Job description

Job Title: Night Operations Support Officer (OSO)
Location: HMP Forest Bank
Contract Type: Full-time

Purpose of the Role:

The Night Operations Support Officer ensures the safety, security, and well-being of residents at HMP Forest Bank during night shifts. This role involves monitoring residents, supporting operational staff, responding to incidents, and maintaining security protocols.

Key Responsibilities:

Monitor Resident Safety: Conduct regular checks on residents, patrol key areas, and ensure a safe environment.

Administrative Support: Complete documentation, adhere to procedures, and ensure compliance with operational standards.

Incident Response: Act as the first responder to incidents, following established protocols.

Security Monitoring: Operate and monitor prison security systems.

Team Collaboration: Work effectively with the team to ensure smooth operations and support the safety of the facility.

Key Accountabilities:

Ensure compliance with night procedures and security systems.

Respond promptly to incidents and security concerns.

Maintain safety standards and assist with prisoner welfare.

Person Specification:

Skills & Knowledge:

Strong communication and interpersonal skills.

Comfortable with lone working and managing tasks independently.

Proficiency in IT and Microsoft Office.

Ability to remain calm and professional under pressure.

Continuous Improvement – Always looking to improve processes and safety.

Working with Others – Collaborates effectively within teams.

Resilience – Manages stress and maintains professionalism in challenging situations.

If you are committed to maintaining a safe and supportive environment, apply now to join our team at HMP Forest Bank.

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services .

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity . We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves . We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds .

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations . We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job .

Salary £27,757.20 rising to £28,809.26 per annum

Frequency Annual

Job Reference SDX/TP/2224383/143095

Contract Type Permanent – Full Time

Closing Date 18 June, 2025

Job Category Custodial Services

Business Unit UK Government - Justice

Location HMP Forest Bank, Agecroft Road, Salford, Manchester, M27 8FB, United Kingdom