Business Operations Manager

House Recruiting; Greater London; On-site; GBP 68,000 - 83,000; Full time

Job summary

House Recruiting in East London is seeking a Head of Operations & Culture to lead CRM, contracts management and production processes while embedding a culture of excellence. This role combines strategic thinking with hands-on delivery to improve daily operations across teams.

The successful candidate will drive cultural change, elevate engagement, and align operations with growth plans in a fast-paced, client-focused environment.

Qualifications

• Experience in a fast-paced, commercial environment (events, media or agency preferred)
• Strong knowledge of UK employment law and compliance
• A hands‑on leader who can balance strategy with delivery
• Confident influencing senior stakeholders
• Highly organised, solutions-focused and adaptable
• Experience improving operational processes and systems
• Comfortable managing multiple priorities in a dynamic environment

Responsibilities

• Lead learning and development programmes across the company
• Identify skills gaps and implement targeted training initiatives
• Design clear career pathways and progression frameworks
• Support and coach current and future leaders
• Take ownership of internal operations, ensuring efficiency and scalability
• Review and improve systems, workflows and ways of working
• Act as a senior escalation point for cross-functional issues
• Manage and review company insurance policies to ensure appropriate coverage
• Identify and mitigate operational and commercial risks
• Ensure ongoing compliance across the business
• Act as ICO Officer, leading data protection and GDPR compliance
• Maintain robust policies, procedures and training
• Oversee Subject Access Requests and data-related queries
• Oversee and optimise the current FileMaker CRM
• Lead evaluation and implementation of future systems
• Ensure systems support commercial and operational teams effectively
• Own the corporate website and ensure alignment with brand and business priorities
• Drive continuous improvement in external presentation
• Lead internal recognition initiatives
• Drive participation in industry awards and external recognition
• Partner with senior leadership to deliver a people strategy aligned with growth plans
• Help evolve the business into a flexible, inclusive, high-performing workplace
• Drive initiatives that enhance engagement, wellbeing and retention

Skills

CRM systems

Data management

Influencing stakeholders

Tools

FileMaker CRM

Job description

Head of Operations & Culture

East London

Office Based

Salary: upto £75,000

About the Role

We are looking for an operations-focused professional with a strong understanding of CRM systems and data, alongside experience in managing client contracts and overseeing production processes.

The successful candidate will also bring a proven ability to implement cultural change initiatives and drive employee engagement across a business. It requires someone who can take a hands‑on, operational approach to improving performance and embedding excellence across teams.

The ideal individual will be someone who combines strategic thinking with practical delivery, and who stands out through their ability to elevate how a business operates day to day.

What You’ll Be Doing

Growth & Development

• Lead company-wide learning and development programmes
• Identify skills gaps and implement targeted training initiatives
• Design clear career pathways and progression frameworks
• Support and coach current and future leaders

Operational Excellence

• Take ownership of internal operations, ensuring efficiency and scalability
• Review and improve systems, workflows and ways of working
• Act as a senior escalation point for cross-functional issues

Risk & Governance

• Manage and review company insurance policies to ensure appropriate coverage
• Identify and mitigate operational and commercial risks
• Ensure ongoing compliance across the business

Data & Compliance

• Act as ICO Officer, leading data protection and GDPR compliance
• Maintain robust policies, procedures and training
• Oversee Subject Access Requests and data-related queries

Systems & Infrastructure

• Oversee and optimise the current FileMaker CRM
• Lead evaluation and implementation of future systems
• Ensure systems support commercial and operational teams effectively

Brand & Visibility

• Own the corporate website and ensure alignment with brand and business priorities
• Drive continuous improvement in external presentation

Recognition & Awards

• Lead internal recognition initiatives
• Drive participation in industry awards and external recognition

People & Culture

• Partner with senior leadership to deliver a people strategy aligned with growth plans
• Help evolve the business into a flexible, inclusive, high-performing workplace
• Drive initiatives that enhance engagement, wellbeing and retention

What We’re Looking For

• Experience in a fast-paced, commercial environment (events, media or agency preferred)
• Strong knowledge of UK employment law and compliance
• A hands‑on leader who can balance strategy with delivery
• Confident influencing senior stakeholders
• Highly organised, solutions-focused and adaptable
• Experience improving operational processes and systems
• Comfortable managing multiple priorities in a dynamic environment