Operations & Culture Lead — CRM, Data & Growth

House Recruiting; Greater London; On-site; GBP 68,000 - 83,000; Full time

Job summary

House Recruiting in East London is seeking a Head of Operations & Culture to lead CRM, contracts management and production processes while embedding a culture of excellence. This role combines strategic thinking with hands-on delivery to improve daily operations across teams.

The successful candidate will drive cultural change, elevate engagement, and align operations with growth plans in a fast-paced, client-focused environment.

Qualifications

• Experience in a fast-paced, commercial environment (events, media or agency preferred)
• Strong knowledge of UK employment law and compliance
• A hands‑on leader who can balance strategy with delivery
• Confident influencing senior stakeholders
• Highly organised, solutions-focused and adaptable
• Experience improving operational processes and systems
• Comfortable managing multiple priorities in a dynamic environment

Responsibilities

• Lead learning and development programmes across the company
• Identify skills gaps and implement targeted training initiatives
• Design clear career pathways and progression frameworks
• Support and coach current and future leaders
• Take ownership of internal operations, ensuring efficiency and scalability
• Review and improve systems, workflows and ways of working
• Act as a senior escalation point for cross-functional issues
• Manage and review company insurance policies to ensure appropriate coverage
• Identify and mitigate operational and commercial risks
• Ensure ongoing compliance across the business
• Act as ICO Officer, leading data protection and GDPR compliance
• Maintain robust policies, procedures and training
• Oversee Subject Access Requests and data-related queries
• Oversee and optimise the current FileMaker CRM
• Lead evaluation and implementation of future systems
• Ensure systems support commercial and operational teams effectively
• Own the corporate website and ensure alignment with brand and business priorities
• Drive continuous improvement in external presentation
• Lead internal recognition initiatives
• Drive participation in industry awards and external recognition
• Partner with senior leadership to deliver a people strategy aligned with growth plans
• Help evolve the business into a flexible, inclusive, high-performing workplace
• Drive initiatives that enhance engagement, wellbeing and retention

Skills

CRM systems

Data management

Influencing stakeholders

Tools

FileMaker CRM

Job description

House Recruiting in East London is seeking a Head of Operations & Culture to lead CRM, contracts management and production processes while embedding a culture of excellence. This role combines strategic thinking with hands-on delivery to improve daily operations across teams.

The successful candidate will drive cultural change, elevate engagement, and align operations with growth plans in a fast-paced, client-focused environment.