Business Operations Manager

House Recruiting; Wirksworth CP; On-site; GBP 68,000 - 83,000; Full time

Job summary

House Recruiting in East London is seeking a hands-on Head of Operations & Culture to lead CRM usage, data governance and contract management while embedding excellence across teams.

This office-based role requires strategic thinking paired with practical delivery to elevate day-to-day operations, drive employee engagement and ensure compliant, scalable processes across the business.

Qualifications

• Experience in a fast-paced, commercial environment (events, media or agency preferred).
• Strong knowledge of UK employment law and compliance.
• Hands-on leader who can balance strategy with delivery.
• Confident influencing senior stakeholders.
• Highly organized, solutions-focused and adaptable.
• Experience improving operational processes and systems.

Responsibilities

• Grow learning and development programmes across the company.
• Own internal operations to ensure efficiency and scalability.
• Identify and mitigate operational and commercial risks; ensure compliance.
• Lead data protection and GDPR compliance as ICO Officer; manage data queries.
• Oversee and evolve FileMaker CRM; evaluate future systems.
• Own the corporate website and align with brand and priorities.
• Lead internal recognition initiatives and external awards participation.
• Partner with senior leadership to deliver a people strategy and foster a high-performing culture.

Skills

CRM systems

Data governance

Employee engagement

Stakeholder management

Operational leadership

Tools

FileMaker CRM

Job description

Head of Operations & Culture

East London

Office Based

Salary: upto £75,000

About the Role

We are looking for an operations-focused professional with a strong understanding of CRM systems and data, alongside experience in managing client contracts and overseeing production processes.

The successful candidate will also bring a proven ability to implement cultural change initiatives and drive employee engagement across a business. It requires someone who can take a hands‑on, operational approach to improving performance and embedding excellence across teams.

The ideal individual will be someone who combines strategic thinking with practical delivery, and who stands out through their ability to elevate how a business operates day to day.

What You’ll Be Doing

Growth & Development

• Lead company-wide learning and development programmes
• Identify skills gaps and implement targeted training initiatives
• Design clear career pathways and progression frameworks
• Support and coach current and future leaders

Operational Excellence

• Take ownership of internal operations, ensuring efficiency and scalability
• Review and improve systems, workflows and ways of working
• Act as a senior escalation point for cross-functional issues

Risk & Governance

• Manage and review company insurance policies to ensure appropriate coverage
• Identify and mitigate operational and commercial risks
• Ensure ongoing compliance across the business

Data & Compliance

• Act as ICO Officer, leading data protection and GDPR compliance
• Maintain robust policies, procedures and training
• Oversee Subject Access Requests and data-related queries

Systems & Infrastructure

• Oversee and optimise the current FileMaker CRM
• Lead evaluation and implementation of future systems
• Ensure systems support commercial and operational teams effectively

Brand & Visibility

• Own the corporate website and ensure alignment with brand and business priorities
• Drive continuous improvement in external presentation

Recognition & Awards

• Lead internal recognition initiatives
• Drive participation in industry awards and external recognition

People & Culture

• Partner with senior leadership to deliver a people strategy aligned with growth plans
• Help evolve the business into a flexible, inclusive, high-performing workplace
• Drive initiatives that enhance engagement, wellbeing and retention

What We’re Looking For

• Experience in a fast-paced, commercial environment (events, media or agency preferred)
• Strong knowledge of UK employment law and compliance
• A hands‑on leader who can balance strategy with delivery
• Confident influencing senior stakeholders
• Highly organised, solutions-focused and adaptable
• Experience improving operational processes and systems
• Comfortable managing multiple priorities in a dynamic environment