Head of Recruitment Operations

Linq Recruitment Specialists; Manchester; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Career progression

Bonus potential

Collaborative environment

Job summary

Linq Recruitment Specialists in Manchester is seeking a highly organised, commercially focused Recruitment Operations Manager to drive operational excellence across our recruitment business. You will lead our sales operations, technology, reporting, learning & development, internal recruitment, compliance and supplier relationships.

Working with senior leadership, you will identify opportunities to improve efficiency, productivity and consistency, balancing strategic projects with hands-on

Qualifications

• Experience in recruitment operations or management.
• Strong knowledge of CRM systems and recruitment tech.
• Experience analysing KPIs and delivering insights.
• Excellent organisational and project management skills.

Responsibilities

• Own and optimise the recruitment technology stack.
• Maintain CRM data integrity and automate processes.
• Deliver system training and drive adoption of best practice.
• Produce KPI and performance reports for leadership.
• Support budgeting and supplier relationships.

Skills

CRM systems

Recruitment technology

Reporting

Stakeholder management

Project management

Excel

LinkedIn Recruiter

GDPR/compliance

Job description

We're looking for a highly organised, commercially focused Recruitment Operations Manager to drive operational excellence across our recruitment business. This leadership role is responsible for ensuring our consultants have the systems, processes, training and support needed to maximise performance.

You'll lead our sales operations, technology, reporting, learning & development, internal recruitment, compliance, supplier relationships and business improvement initiatives. Working closely with senior leadership, you'll identify opportunities to improve efficiency, productivity and consistency across the business.

This role is ideal for someone who thrives in a fast-paced recruitment environment and enjoys combining strategic projects with hands-on operational delivery.

Key Responsibilities

• Own and optimise the recruitment technology stack (CRM, sequencing tools, job boards and reporting platforms).
• Maintain CRM data integrity, automations, integrations and user support.
• Deliver system training, create user guides and drive adoption of best practice.
• Monitor recruitment platform usage, licences, ROI and job advertising activity.
• Manage sales reporting, targets, competitions and gamification initiatives.
• Produce KPI, pipeline and performance reports for leadership.
• Analyse productivity, conversion rates, rebates and operational trends to identify improvement opportunities.

Learning & Development

• Deliver onboarding and ongoing training for consultants.
• Conduct probation reviews, 1-2-1s, coaching sessions and desk diagnostics.
• Develop recruitment playbooks and monitor adoption of best practices.

Recruitment Operations & Compliance

• Monitor vacancies, job flow and workforce planning.
• Support managers through operational reviews and skip-level meetings.
• Partner with the Compliance Manager to maintain compliance standards, conduct audits and implement process improvements.
• Act as Data Protection Officer and oversee umbrella company relationships and compliance reporting.

Internal Recruitment & HR Support

• Manage the end-to-end recruitment process for internal hires.
• Source, screen and interview candidates, coordinate assessments, references, offers and onboarding.
• Build relationships with Rec2Rec agencies.
• Support employee relations

Marketing, Events & Communications

• Support employer branding, website updates, social media and marketing collateral.
• Coordinate recruitment events, networking activities and promotional campaigns.
• Maintain internal communications, recruitment materials and company branding.

Supplier & Business Management

• Manage relationships with external suppliers, negotiating contracts and monitoring ROI.
• Support budgeting, business improvement projects and operational change initiatives.

Skills & Experience

• Experience in recruitment operations, sales operations or recruitment management.
• Strong knowledge of CRM systems, recruitment technology and reporting.
• Experience analysing KPIs and delivering operational insights.
• Excellent organisational, analytical and project management skills.
• Experience delivering training and coaching.
• Strong stakeholder management and communication skills.
• Advanced Microsoft Excel and reporting capability.
• LinkedIn Recruiter and job board management experience.
• Knowledge of recruitment compliance and GDPR.
• Experience with process automation, marketing or employer branding.

Personal Attributes

• Commercially minded with a continuous improvement mindset.
• Highly organised with excellent attention to detail.
• Proactive, solutions-focused and confident influencing stakeholders.
• Collaborative leader with a coaching approach.
• Comfortable managing multiple priorities in a fast-paced recruitment environment.

What We Offer

• Competitive salary and performance-related bonus.
• Career progression opportunities.
• Collaborative, ambitious working environment.
• The opportunity to make a significant impact on the growth and success of the business.