Business Operations Manager

JR United Kingdom; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading agency in the UK seeks an experienced Operations Manager to oversee operational excellence across Birmingham and London offices. Ideal for a strategic leader, this role includes developing operational strategies, managing teams, ensuring compliance, and driving business growth toward success.

Qualifications

• Proven operational and executive support experience in medium to large businesses.
• Experience in corporate or professional services environment is essential.
• Demonstrated people management experience.

Responsibilities

• Develop and execute operational strategies to enhance efficiency and standards.
• Oversee operations across Birmingham and London, ensuring quality across sites.
• Manage health and safety compliance, maintaining regulatory requirements.

Skills

Operational excellence

People management

Strategic leadership

Budget management

Health and safety compliance

ISO accreditations

Job description

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Are you an experienced operations professional ready to take the next step into a senior management role? We are seeking an exceptional Operations Manager to drive operational excellence across our client's dynamic practice, spanning both Birmingham and London offices. This is the perfect opportunity for an ambitious operations specialist who wants to transition into strategic leadership whilst making a real impact on a growing business.

This is an office-based position offering genuine career progression and the chance to shape operational strategy.

As Operations Manager, you will be the operational cornerstone of the business, ensuring seamless day-to-day operations whilst implementing strategic initiatives that support continued growth. Working closely with the Executive team, you will:

• Develop and execute operational strategies that enhance efficiency, maintain exceptional standards, and foster an outstanding workplace culture.
• Have operational responsibility will encompass the full spectrum of business operations.
• You will play a crucial role in maintaining ISO accreditations, managing budgets effectively, and ensuring that internal systems and processes support the organisation's creative ambitions.
• Oversee operations across both Birmingham and London offices, you will maintain consistent operational standards through regular site visits, requiring monthly travel between locations.
• Leading a dedicated support team, you will foster their professional development whilst ensuring excellence in service delivery.
• Partner with the Executive team will be vital in developing operational strategies that align with business objectives and drive organisational success.
• Have complete responsibility for company health and safety compliance sits within your role, ensuring all regulatory requirements are met and maintained across both locations.
• Your facilities management duties will include project managing internal refurbishments and operational improvements that enhance the working environment.
• Manage quality assurance with accountability for internal QA processes and managing ISO accreditations, ensuring ongoing compliance and continuous improvement including GDPR requirements.
• You will implement and champion all internal systems and processes, serving as the guardian of operational efficiency. Additionally, you will monitor and control company branding consistency across all touchpoints, maintaining the professional image that reflects organisational excellence.

We are looking for candidates with proven operational and executive support experience in medium to large businesses looking to move up, ideally across multiple sites. Corporate or similar professional services background is essential, alongside demonstrated people management experience.

This role offers the ideal platform for career advancement into senior operational leadership.

Katie Bard is acting as an agency and is an equal opportunities employer.