Business Operations Lead, Brand & Experiences

Dow Jones & Company; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Dow Jones Events in London is seeking a Business Operations Lead to manage calendars, coordinate strategic planning, and streamline workflows. You will collaborate across Sales, Marketing, Content Operations, Events, Finance, and Communications to ensure timely delivery of initiatives.

The ideal candidate is highly organized, analytical, and skilled at using AI tools to improve productivity. This London-based role involves working with teams across EMEA, APAC, and the US, with a mix of in-office

Qualifications

• Bachelor's degree preferred.
• 4-6 years of relevant professional experience in strategy, business operations, project management, or a related field.

Responsibilities

• Own the management of the Dow Jones Master Global Events Calendar, aligning priorities and supporting portfolio planning.
• Support the annual Events Strategic Planning process and its coordination.
• Coordinate Custom schedules, dependencies, and business priorities, ensuring accurate integration with the Master Global Calendar.
• Optimize and standardize operational processes, documenting lessons learned and sharing best practices to improve efficiency and collaboration.
• Support competitive intelligence and market research, translating insights into strategic recommendations.
• Use AI, automation and workflow tools to improve efficiency and scale operations.
• Establish project governance frameworks, including plans, timelines, trackers, milestones, and approval processes.
• Develop reporting processes to monitor operational performance, project progress, risks, and opportunities.
• Support senior leadership on strategic and operational priorities through research, analysis, project management, and recommendations.
• Prepare executive presentations and reports communicating key insights, performance, recommendations, and decisions.
• Partner with Associate Director, Strategy & Operations to build team engagement and culture initiatives.

Skills

Analytical thinking

Project management

Stakeholder management

Communication

Education

Bachelor's degree

Tools

Excel

AI tools

Job description

Job Description:

About our Team

Each year, Dow Jones produces 200+ events globally across all of its brands. This multi-million dollar business connects our audiences with the newsmakers, ideas, industries, and communities they read about across our publications and products. Dow Jones has ambitious growth plans for the Events business, with a focus on scaling existing franchises, developing new products, attracting new and diverse audiences, strengthening communities, and building new revenue streams across WSJ, Consumer, B2B, Risk, Energy, Journal House, Custom, and premium brand experiences.

Dow Jones Events is dedicated to creating trusted, high-quality experiences that inform, connect, and engage our audiences in person and virtually. The team leads the event space through editorial authority, commercial innovation, immersive experiences, and globally relevant programming. We are regularly expanding existing franchises, developing new event products across Dow Jones brands, identifying new partnership opportunities, and building stronger event concepts that drive sponsorship revenue, audience growth, and long-term business value.

About the Role

Reporting to the Associate Director, Strategy & Operations, and working in our London Bridge Street office 3 days a week, the Business Operations Lead will support the day-to-day management and performance of the Dow Jones Events Business, with responsibility for business reporting, resource planning, portfolio tracking, and operational processes. They will maintain key tools and documentation, including performance reports, global event calendars, resourcing documents, project plans, and management updates, ensuring information is accurate, accessible, and useful for business planning and decision-making. The role will also identify opportunities to streamline workflows, use AI and automation to improve ways of working, and reduce manual tasks and administrative effort.

Working closely with teams across Sales, Marketing, Content Operations, Events, Membership, Finance, Communications, and other functions, the Business Operations Lead will coordinate planning, monitor project milestones and deliverables, and follow up on actions to keep priorities on track. They will support competitive research and business analysis, prepare materials for leadership meetings, and help communicate performance, progress, and key issues across the business. The role will also contribute to initiatives that strengthen team engagement and culture, promote inclusive ways of working, and foster collaboration across global teams.

The ideal candidate will be highly organised, analytical, and detail-oriented, with strong Excel, reporting, and data management skills. They will have experience coordinating projects, maintaining operational trackers and resource plans, and improving processes. They should be comfortable using AI tools to identify opportunities, develop practical solutions, and build more efficient ways of working, alongside an interest in exploring new technologies to improve productivity. Strong communication and stakeholder management skills are essential, as is the ability to manage competing priorities, work independently, and take a proactive, solutions-focused approach. This is a London-based role, working closely with colleagues across EMEA, APAC, and the US.

You Will

• Own the management of the Dow Jones Master Global Events Calendar, aligning priorities, resolving scheduling conflicts, and supporting strategic date selection and effective portfolio planning.
• Support the annual Events Strategic Planning process and its coordination.
• Coordinate Custom schedules, dependencies, and business priorities, ensuring accurate integration with the Master Global Calendar.
• Optimize and standardize operational processes, documenting lessons learned and sharing best practices to improve efficiency, accountability, collaboration, and future execution.
• Support competitive intelligence and market research, translating insights into strategic recommendations for portfolio development and business decisions.
• Use AI, automation and workflow tools to improve efficiency and scale operations.
• Establish project governance frameworks, including plans, timelines, trackers, milestones, and approval processes.
• Develop reporting processes to monitor operational performance, project progress, risks, and opportunities.
• Support senior leadership on strategic and operational priorities through research, analysis, project management, and recommendations.
• Prepare executive presentations and reports communicating key insights, performance, recommendations, and decisions.
• Partner with Associate Director, Strategy & Operations to build team engagement and culture initiatives that strengthen communication, collaboration, and inclusion.

You Have

• Bachelor's degree preferred
• 4-6 years of relevant professional experience in strategy, business operations, project management, or a related field
• Experience