Business Operations Lead, Brand & Experiences

Dow Jones International Ltd; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Dow Jones is seeking a Business Operations Lead in London, working three days per week from the London Bridge Street office. You will oversee day-to-day performance, reporting, resource planning and portfolio tracking to support decision-making.

You will collaborate across Sales, Marketing, Content Operations, Events, Finance and more, driving efficiency, automation, and streamlined workflows while contributing to culture and inclusivity.

Qualifications

• Bachelor's degree preferred with 4–6 years in strategy, business operations, or project management.
• Experience managing projects, coordinating stakeholders, and driving execution.
• Excellent communication of insights to senior stakeholders.

Responsibilities

• Manage Dow Jones Master Global Events Calendar, align priorities and resolve scheduling conflicts.
• Support annual Events Strategic Planning and coordinate its activities.
• Coordinate Custom schedules and dependencies with calendar integration.
• Standardize operational processes and document best practices for efficiency.
• Support competitive intelligence and translate insights into strategic recommendations.
• Leverage AI, automation and workflow tools to scale operations.
• Develop governance frameworks with plans, timelines, trackers and approvals.
• Create reporting processes to monitor performance, risks and opportunities.
• Prepare executive presentations and communicate key insights to leadership.
• Partner with leadership to foster engagement and inclusive team culture.

Skills

Project management

Strategic thinking

Stakeholder communication

Analytical mindset

Education

Bachelor's degree

Tools

Google Workspace

Job description

Job Description: About our Team

Each year, Dow Jones produces 200+ events globally across all of its brands. This multi-million dollar business connects our audiences with the newsmakers, ideas, industries, and communities they read about across our publications and products. Dow Jones has ambitious growth plans for the Events business, with a focus on scaling existing franchises, developing new products, attracting new and diverse audiences, strengthening communities, and building new revenue streams across WSJ, Consumer, B2B, Risk, Energy, Journal House, Custom, and premium brand experiences. Dow Jones Events is dedicated to creating trusted, high-quality experiences that inform, connect, and engage our audiences in person and virtually. The team leads the event space through editorial authority, commercial innovation, immersive experiences, and globally relevant programming. We are regularly expanding existing franchises, developing new event products across Dow Jones brands, identifying new partnership opportunities, and building stronger event concepts that drive sponsorship revenue, audience growth, and long-term business value.

About the Role

Reporting to the Associate Director, Strategy & Operations, and working in our London Bridge Street office 3 days a week, the Business Operations Lead will support the day-to-day management and performance of the Dow Jones Events Business, with responsibility for business reporting, resource planning, portfolio tracking, and operational processes. They will maintain key tools and documentation, including performance reports, global event calendars, resourcing documents, project plans, and management updates, ensuring information is accurate, accessible, and useful for business planning and decision-making. The role will also identify opportunities to streamline workflows, use AI and automation to improve ways of working, and reduce manual tasks and administrative effort. Working closely with teams across Sales, Marketing, Content Operations, Events, Membership, Finance, Communications, and other functions, the Business Operations Lead will coordinate planning, monitor project milestones and deliverables, and follow up on actions to keep priorities on track. They will support competitive research and business analysis, prepare materials for leadership meetings, and help communicate performance, progress, and key issues across the business. The role will also contribute to initiatives that strengthen team engagement and culture, promote inclusive ways of working, and foster collaboration across global teams.

You Will Own

• You Will Own the management of the Dow Jones Master Global Events Calendar, aligning priorities, resolving scheduling conflicts, and supporting strategic date selection and effective portfolio planning.
• Support the annual Events Strategic Planning process and its coordination.
• Coordinate Custom schedules, dependencies, and business priorities, ensuring accurate integration with the Master Global Calendar.
• Optimize and standardize operational processes, documenting lessons learned and sharing best practices to improve efficiency, accountability, collaboration, and future execution.
• Support competitive intelligence and market research, translating insights into strategic recommendations for portfolio development and business decisions.
• Use AI, automation and workflow tools to improve efficiency and scale operations.
• Establish project governance frameworks, including plans, timelines, trackers, milestones, and approval processes.
• Develop reporting processes to monitor operational performance, project progress, risks, and opportunities.
• Support senior leadership on strategic and operational priorities through research, analysis, project management, and recommendations.
• Prepare executive presentations and reports communicating key insights, performance, recommendations, and decisions.
• Partner with Associate Director, Strategy & Operations to build team engagement and culture initiatives that strengthen communication, collaboration, and inclusion.

You Have

• Bachelor's degree preferred 4-6 years of relevant professional experience in strategy, business operations, project management, or a related field.
• Experience managing projects, coordinating stakeholders, and driving execution.
• Proficiency in Google Workspace, particularly Slides and Sheets.
• Strong organizational, analytical, and problem-solving skills.
• Ability to communicate insights and information clearly to senior stakeholders.
• A proactive approach to continuous improvement and business performance.
• Strong communication and collaboration skills.
• Ability to manage priorities, work independently, and adapt to change.
• Commitment to fostering an inclusive, collaborative, and high-performing team culture.
• Strong ownership, attention to detail, and focus on delivering results.
• Willingness to work in our London Bridge Street office 3 days a week.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area

Dow Jones - Luxury & Events

Job Category

General Management

Union Status

Non-Union role

About Dow Jones

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). If you are a current employee in Workday, please navigate to the Jobs Hub and select Browse Jobs to apply internally.