Head of Operations

Caselton Clark; Greater London; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive package

Global travel opportunities

Hybrid working model

Job summary

A well-established international events organisation is seeking a Head of Operations in Central London. This senior role focuses on leading and managing a portfolio of large-scale B2B events, ensuring high-quality delivery and operational excellence. The ideal candidate will be a strong leader with financial acumen, capable of developing high-performing teams. The position offers a competitive salary of £70,000, hybrid working, and regular global travel opportunities.

Qualifications

• Experience in leading high-performing teams in a fast-paced environment.
• Demonstrable experience in financial management and budget control.
• Strong organizational skills with a focus on detail and efficiency.

Responsibilities

• Lead a team of operational leads and coordinators effectively.
• Manage the operational lifecycle of multiple live event programmes.
• Ensure operational budgets and quality are balanced successfully.
• Implement clear planning frameworks for event delivery.
• Review performance using data and stakeholder feedback.
• Manage third-party suppliers and anticipate operational risks.

Skills

Leadership and team coaching

Budget ownership and financial accountability

Stakeholder management

Solutions-oriented approach

Job description

Location: Central London (Hybrid – 3 days per week in the office)

Package: £70,000 base salary + bonus + comprehensive package

Travel: Regular Global travel

The Opportunity

A well-established international events organisation is looking to appoint a Head of Operations to lead the delivery of a portfolio of large-scale, professionally focused B2B events. These are complex, content-led gatherings delivered across multiple locations, combining senior audiences, structured programmes, and commercial stakeholders.

This is a senior, hands-on leadership role with full accountability for operational planning, on-site execution, and team performance. You will be responsible for ensuring events are delivered consistently, efficiently, and to a high standard, while embedding strong operational discipline and continuous improvement across the function.

The Role

• Provide leadership and direction to a team of operational leads and coordinators, creating clarity around responsibilities, standards, and outcomes
• Own the operational lifecycle across multiple live event programmes running in parallel, from planning through to delivery and review
• Take responsibility for operational budgets, cost control, and financial performance, balancing quality with commercial outcomes
• Put in place clear planning frameworks, timelines, and reporting structures to support delivery at scale
• Review delivery performance post-event, using data, insight, and feedback to drive improvements
• Appoint, manage, and evaluate third-party suppliers and partners, ensuring reliability, compliance, and value
• Anticipate and manage operational risk, ensuring readiness across people, processes, and infrastructure
• Work closely with senior colleagues across commercial, finance, and delivery functions to support wider business objectives

About You

• Strong people leader with experience coaching and developing high-performing teams
• Commercially astute with demonstrable budget ownership and financial accountability
• Highly organised, detail-focused, and comfortable operating in fast-moving environments
• Confident decision-maker with the ability to balance strategic oversight and hands-on execution
• Strong stakeholder management skills, internally and externally
• Proactive, solutions-oriented, and comfortable driving change and improvement