Business Operations Coordinator

Seetec Group Ltd.; Hockley; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off (with the opportunity

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan, incl. 3 x salary

Annual Salary Review

Refer A Friend Scheme

BenefitHub discounts

Job summary

Seetec Group’s Tribal Business Solutions is seeking a Business Operations Coordinator to provide administrative, operational, procurement, and vendor management support. You will help ensure smooth internal processes and accurate records while coordinating with suppliers, customers, and internal teams.

Reporting to the Business Operations Manager, you’ll assist ITSM and contract management, end-to-end purchase orders, invoicing, and service analytics.

Qualifications

• Experience in administrative, operational support or office coordination roles.
• Strong organisational skills with the ability to manage multiple priorities.
• Good written and verbal communication skills.
• Experience using CRM/ITSM systems.
• Competent in financial administration (POs, quotes, invoicing, reconciliations).
• Confidence engaging with both customers and suppliers.

Responsibilities

• Deliver day to day administrative support across Tribal.
• Maintain logs, documentation, and operational records.
• Maintain accurate ITSM data including customer details, contracts, renewals, support schedules and operational notes.
• Manage end to end order processing including purchase orders, quotes, invoices and deliveries.
• Coordinate with suppliers and distributors to confirm availability, lead times and fulfilment.
• Work with Finance to support reconciliations and smooth month end processes.
• Act as a key point of contact for suppliers regarding orders, renewals, pricing and general queries.
• Support management of vendor partner programmes, including certification tracking, membership compliance, and benefits administration.
• Assist with supplier onboarding and maintain up to date vendor documentation.
• Assist with customer engagement activities, including collecting operational data, preparing service review content and updating customer documentation.
• Ensure customer related information supports tracking of service performance, SLAs, KPIs and satisfaction metrics.

Skills

Administrative experience

Operational coordination

Organisational skills

Written & verbal communication

CRM/ITSM familiarity

Financial administration

Vendor/customer engagement

Job description

We’re recruiting for a Business Operations Coordinator to provide essential administrative, operational, procurement, and vendor management support across Tribal Business Solutions.

In this role, you’ll help ensure the smooth running of internal processes, maintain accurate systems and records, and coordinate effectively with suppliers, customers, and internal teams.

Working closely with the Business Operations Manager, you’ll support ITSM and contract management, procurement and order processing, vendor programmes, financial administration, and customer communication. This position is central to maintaining consistent day to day operations and enabling the wider IT Services team to deliver high quality services to all customers.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £29,000 to £31,000 p.a. (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Tribal Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Hockley

Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm

Contract: Full Time - Permanent

Key Responsibilities

• Deliver day to day administrative support across Tribal.
• Maintain logs, documentation, and operational records.
• Maintain accurate ITSM data including customer details, contracts, renewals, support schedules and operational notes.
• Manage end to end order processing including purchase orders, quotes, invoices and deliveries.
• Coordinate with suppliers and distributors to confirm availability, lead times and fulfilment.
• Work with Finance to support reconciliations and smooth month end processes.
• Act as a key point of contact for suppliers regarding orders, renewals, pricing and general queries.
• Support management of vendor partner programmes, including certification tracking, membership compliance, and benefits administration.
• Assist with supplier onboarding and maintain up to date vendor documentation.
• Assist with customer engagement activities, including collecting operational data, preparing service review content and updating customer documentation.
• Ensure customer related information supports tracking of service performance, SLAs, KPIs and satisfaction metrics.

Skills and Experience

Essential

• Experience in administrative, operational support or office coordination roles.
• Strong organisational skills with the ability to manage multiple priorities.
• Good written and verbal communication skills.
• Experience using CRM/ITSM systems.
• Competent in financial administration (POs, quotes, invoicing, reconciliations).
• Confidence engaging with both customers and suppliers.

Desirable

• Experience in an IT, MSP or similar environment.
• Familiarity with asset registers and lifecycle processes.
• Understanding of supplier/vendor management or partner programme requirements.

Additional Information

Tribal Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of "Ex-Offenders" can be found on our website under "About us".

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.