Technical Service Delivery Manager

Seetec Group Ltd.; Hockley; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual Salary Review

Refer A Friend Scheme

BenefitHub access

Job summary

Seetec Group Ltd. is seeking a Technical Service Delivery Manager to oversee the successful delivery of services for our primary customer in the UK.

The postholder will manage the technical delivery relationship, ensuring that services, projects, and changes are executed to a high standard and aligned with customer priorities. Although not an engineering role day to day, you’ll stay hands-on during complex changes, escalations, or critical milestones, and will line-manage the technical delivery

Qualifications

• Broad experience in technical delivery management or senior engineering roles.
• Knowledge across cloud, infrastructure, networking and modern workplace technologies.
• Comfortable discussing and reviewing solution designs in detail.
• Proven ability to own customer relationships in MSP or service-based environments.
• Experience managing technical projects and coordinating delivery teams.
• Confidence working with engineers and senior customer stakeholders.
• Familiarity with ITIL, service management and change control processes.
• Familiarity with ISO27001, Cyber Essentials Plus and general security best practices.

Responsibilities

• Act as the main technical service delivery contact for the primary customer.
• Build strong relationships with customer stakeholders and understand requirements.
• Translate requirements into deliverable technical work and manage expectations.
• Provide timely updates on progress, risks, and issues.
• Own delivery outcomes across projects, changes and ongoing service activity.
• Manage escalations, delivery risks and service issues.
• Plan, coordinate and deliver projects and major change activity.
• Maintain understanding of the customer environment and architecture.
• Line manage the technical delivery team and provide direction and support.
• Conduct regular one-to-ones and support professional development.
• Report delivery status, risks and customer sentiment to IT & Operations Head.
• Ensure high-quality documentation is produced and maintained.

Skills

Technical delivery management

Cloud

Infrastructure

Networking

Solution design review

Customer relationships

Project coordination

ITIL & security

Job description

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We’re recruiting a Technical Service Delivery Manager to oversee the successful delivery of services for our primary customer.

This role is accountable for the technical delivery relationship, ensuring that services, projects, and changes are executed to a high standard and aligned with customer priorities. It blends proactive customer engagement with strong technical oversight.

The postholder must have a broad and deep technical understanding, enabling them to review and challenge proposed approaches, support complex delivery decisions, and participate confidently in detailed discussions with engineers and customer stakeholders.

Although not an engineering role day to day, you’ll be expected to remain hands-on when needed—particularly during complex changes, escalations, critical incidents, or key delivery milestones. The role also includes line management of the technical delivery team and active coordination and project management across cloud, infrastructure, network, and communications services.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £55,000 to £60,000 p.a. (dependent on experience)

Benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Location: Hockley, Essex

Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm

Closing Date: 11 August 2026

Key Responsibilities

• Act as the main technical service delivery contact for the primary customer.
• Build strong, trusted relationships with customer stakeholders.
• Understand customer requirements, priorities, and constraints, translating these into deliverable technical work.
• Proactively manage expectations and provide clear, honest updates on progress, risks, and issues.
• Own technical delivery outcomes across projects, changes, and ongoing service activity.
• Take responsibility for escalations, delivery risks, and service issues.
• Plan, coordinate, and manage delivery of projects and major change activity.
• Maintain a strong working understanding of the customer’s environment and architecture.
• Line manage the technical delivery team, providing direction, clarity, and support.
• Hold regular one to ones, manage performance, and support professional development.
• Provide clear reporting to the IT & Operations Head on delivery status, risks, and customer sentiment.
• Ensure high quality documentation is produced and maintained throughout project delivery.

Skills and Experience

• Strong experience in a technical delivery, technical management, or senior engineering role.
• Broad knowledge across cloud, infrastructure, networking, and modern workplace technologies.
• Comfortable engaging in detailed discussions and reviewing solution designs.
• Proven experience owning customer relationships in an MSP or service based environment.
• Experience managing technical projects and coordinating delivery teams.
• Confident working with both engineers and senior customer stakeholders.
• Familiarity with ITIL, service management, and change control processes.
• Familiarity with ISO27001, Cyber Essentials Plus, and general security best practice.

Additional Information

Tribal Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.