Business Operations Associate (Mandarin Speaking)

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading integrated supply chain and logistics service provider is seeking a Business Operations Associate in London. The role involves managing daily pickup and delivery operations, ensuring safety, and supporting team performance. Ideal candidates will have a logistics background and strong problem-solving skills, with Mandarin proficiency being a plus.

Qualifications

• 2+ years of experience in logistics, delivery operations, or warehouse coordination.
• Experience in fast-paced delivery or e-commerce environments.

Responsibilities

• Oversee and manage the full pickup and delivery process on-site.
• Identify operational risks and implement preventive measures.
• Coordinate staffing, route planning, and other resources.

Skills

Analytical Skills

Problem-Solving

Communication

Organizational Skills

Education

Bachelor’s degree in logistics, supply chain, business, or a related field

Tools

Logistics Systems

Transportation Management Tools

Job description

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Business Operations Associate (Mandarin Speaking), London

Client: JD.COM

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

About JD Logistics: JD Logistics is a leading integrated supply chain and logistics service provider, known for its technological innovation and commitment to operational excellence. As part of JD.com, we aim to redefine delivery standards through smart logistics, seamless operations, and customer-first service.

Position Overview: We are seeking a hands-on and results-driven Delivery Operation Specialist to take ownership of day-to-day pickup and delivery operations at our site. This role requires a proactive individual with strong problem-solving skills, attention to operational details, and the ability to work cross-functionally to support the delivery process from end to end. You will play a key role in ensuring operational quality, managing risk, supporting team members, and translating business goals into actionable plans.

Key Responsibilities:

1. Operations Management: Oversee and manage the full pickup and delivery process on-site, ensuring timely execution and adherence to operational standards. Drive continuous improvement in service quality, cost-efficiency, and process optimization.
2. Risk Control: Take proactive measures to ensure site safety and delivery security. Identify operational risks, implement preventive measures, and uphold JD’s brand reputation through rigorous quality and compliance controls.
3. Team Management: Understand team members’ strengths and areas for development. Provide hands-on support in resolving day-to-day operational challenges. Ensure team execution aligns with expectations while fostering a supportive and performance-driven environment.
4. Coordination and Planning: Serve as a communication bridge between internal teams and external partners. Coordinate staffing, route planning, and other resources to align with business goals. Convert high-level objectives into clear, actionable operational plans.

Qualifications:

• Bachelor’s degree in logistics, supply chain, business, or a related field.
• 2+ years of experience in logistics, delivery operations, or warehouse coordination.
• Solid understanding of delivery processes and logistics workflows.
• Strong analytical and problem-solving skills with a proactive mindset.
• Effective communicator with excellent organizational skills.
• Capable of managing multiple tasks and working under pressure.
• Experience with logistics systems or transportation management tools is a plus.
• Mandarin language skills are highly beneficial for cross-team coordination.

Preferred Experience: Experience in fast-paced delivery or e-commerce environments. Background in safety compliance, risk management, or quality control.