TikTok Shop - Category Operations Associate (German speaking)

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Service Category Manager to enhance the experience of selling partners in a dynamic marketplace. This role involves ensuring seamless onboarding, monitoring operational health, and collaborating with Account Managers to drive performance. The ideal candidate will possess strong cross-cultural communication skills and a Bachelor's degree, with experience in Sales or Account Management. Join a forward-thinking team dedicated to building a secure and intuitive commerce ecosystem, where your contributions will significantly impact partner growth and success.

Qualifications

• Bachelor's degree or equivalent practical experience required.
• Experience in Sales, Account Management, or Customer Success roles.

Responsibilities

• Ensure seamless onboarding and usage experience for sellers.
• Collaborate with Account Managers to improve seller performance.
• Identify process gaps and implement improvements.

Skills

Sales

Account Management

Customer Success

Cross-Cultural Communication

Education

Bachelor's Degree

Job description

Job Description:

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for users and partners. We focus on policies, rules, products, and systems to ensure quality. We seek passionate talents to join us in building an innovative, secure, and intuitive commerce ecosystem.

Our Service Support Centre (SSC) delivers customer service to buyers, partners, and internal users. Within SSC, the Seller Partner Growth (SPG) team focuses on the future growth of selling partners. We are looking for a Service Category Manager responsible for the health and performance of selling partners in specific categories, leveraging outsourced and in-house resources effectively. You will work closely with the Account Management team to ensure a seamless experience for sellers and align their growth with OKR goals.

Roles and Responsibilities:

• Selling Partner Growth: Ensure a seamless onboarding and usage experience for sellers, monitor operational health, and collaborate with outsourced resources to address risks and promote growth.
• Performance Management: Collaborate with Account Managers to design outreach strategies, improve seller performance, and ensure effective communication with selling partners.
• Operational Performance: Address quality or compliance issues with outsourced agents, ensure high-quality support, and align training frameworks.
• Processes & Improvement: Identify process gaps and opportunities, implement improvements, and resolve escalated issues within target service levels.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in Sales, Account Management, or Customer Success roles.
• Experience working with third-party agencies or partners.
• Fluent in English and German; strong cross-cultural communication skills.

Preferred Qualifications:

• Commercial thinking and ownership mindset.
• Project management experience.