TikTok Shop - Category Operations Associate (Italian speaking)

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a passionate Category Operations Associate to enhance the growth of selling partners within a dynamic marketplace. This role focuses on ensuring a seamless onboarding experience and monitoring partner performance, while collaborating closely with Account Managers. The ideal candidate will possess strong sales and account management experience, along with excellent communication skills in both English and Italian. Join a forward-thinking team dedicated to creating a secure and intuitive commerce ecosystem, where your contributions will directly impact the success of partners and the overall marketplace.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in sales or account management roles.

Responsibilities

• Ensure seamless onboarding and growth experience for selling partners.
• Monitor operational health and performance of partners.

Skills

Sales Experience

Account Management

Customer Success

Cross-Cultural Communication

Education

Bachelor's Degree

Job description

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TikTok Shop - Category Operations Associate (Italian speaking), London

Client: TikTok

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 4c39c1619162

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for users and partners. We focus on user experience, policies, rules, products, and systems to ensure quality. We are seeking passionate talents to help us create an innovative, secure, and intuitive commerce ecosystem.

Our Service Support Centre (SSC), part of the GNE organization, provides customer service to buyers, partners, and internal users. Within SSC, the Seller Partner Growth (SPG) team focuses on the growth of selling partners. We are looking for a Service Category Manager responsible for the health and performance of selling partners within specific categories, leveraging both outsourced and in-house resources.

Responsibilities include:

1. Ensuring a seamless onboarding and growth experience for selling partners.
2. Monitoring operational health and performance of partners and addressing risks proactively.
3. Collaborating with Account Managers to improve seller performance through targeted outreach.
4. Managing communication and engagement with outsourced agents and partners.
5. Promoting adherence to platform rules and conducting improvement sessions.

Additional duties involve managing outsourced operational performance, addressing quality or compliance issues, and ensuring outsourced teams understand processes to deliver quality support.

Process improvement responsibilities include identifying new opportunities to reduce violations, increase educational content visibility, and prevent escalations by refining workflows and collaboration.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in sales, account management, or customer success roles.
• Experience working with third-party agencies or partners.
• Fluent in English and Italian, with cross-cultural communication skills.

Preferred qualifications:

• Commercial thinking and ownership mindset.
• Project management experience.