Business Operations Associate

GetGround; London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading technology company in London is seeking an Operations Associate to enhance customer experience and optimize internal processes. This role offers the chance to work closely with senior leadership on impactful projects, contributing to the company's growth and operational excellence.

Benefits

Stock options

Private health & dental insurance

12 Mental health days off annually

Monthly wellness budget

Paid Community day off

Hybrid working

Free breakfast daily

Team and company-wide events

Support for conferences and professional learning

Qualifications

• Experience with data and drawing insights.
• Experience building new processes.
• Strong problem-solving abilities.

Responsibilities

• Become an expert in internal tooling and processes.
• Provide hands-on support across various teams.
• Conduct ad hoc data analysis projects.

Skills

Problem Solving

Data Analysis

Ownership Mindset

Tools

HubSpot

Looker

Job description

We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving some of the wealth inequality. Our investment platform is focussed on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market.

Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership.

Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users.

In Numbers

• 85+ GetGrounders (ex Google, Meta, Deliveroo, Startups)
• £1.5Bn+ of assets being added onto our platform annually
• 30,000+ users across 70 countries, with ~10% market share
• Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)
  
  

Business Operations Associate | London, Waterloo (Hybrid, 4 days in-office - Wednesday is our set work from home day, though you can come in on Wednesday too if you wish)| £35k to £40k base salary

The Operations team at GetGround is at the heart of delivering a positive customer experience for all our customers. As an Operations Specialist, you will work closely with the Senior Director of Operations on a range of different, cross-functional projects that will contribute to the teams overall success.

In this role, you will get the chance to develop a range of different skills and take on projects ranging from optimising our processes, to providing hands-on support to our team and so much more.

This is a great opportunity for someone who has built a solid foundation in tech operations, perhaps already taken on some project ownership, and is now looking to take the next step towards a more strategic role. Youll have the chance to broaden your skill set, work directly with senior leadership, and play a key role in shaping how we scale our operations.

What You Will Do

• Become an expert in our internal tooling and processes. You will take on projects to enhance and build on our internal tools and processes, as well as support various teams within operations to troubleshoot any issues that may arise.
• Hands-On Support. Youll respond to various needs across the business, and step in to help various teams with ad hoc projects or requests. Work collaboratively with teams. Youll work cross-functionally to help prepare for and host our monthly customer council, coordinate between different teams on a new feature launch, or help create new processes that require input from teams across the business.
• Ad hoc data analysis. You will pick up data analysis projects within the operations team, building reports which allow us to gain insights to make better decisions in conjunction with team leads.
  
  

You Should Apply If You Have

• An ownership mindset and are excited to work within a scaling company.
• A deep interest in learning about various digital tools and are willing to take a proactive approach in figuring out how systems work.
• Experience working with data and can effectively draw out insights to inform changes to processes and procedures.
• Experience building out new processes from scratch, or a demonstrated history of delivering change within an organisation.
• Strong problem-solving abilities and are comfortable with ambiguity.
• A deep interest in learning about using different tools (and preferably have had some experience using different CRMs!)
  
  

Nice To Haves

• Experience working with HubSpot (or any CRM system)
• Experience using data visualisation tools like Looker
  
  

Benefits

• Stock options in our scaling company
• Private health & dental insurance
• 12 Mental health days off annually (1 per month) PLUS holidays + public holidays
• Monthly wellness budget
• 1 paid Community day off (paid day off to volunteer for a charitable cause)
• Hybrid working (check details with your recruiter)
• Free breakfast daily
• Team and company-wide events
• 360 performance reviews to promote a culture of growth and development
• Support for conferences and professional learning & development
  
  

What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

• 42% of our employees identify as female or non-specified, 58% as male
• 22 nationalities represented across offices in 5 countries
• Our work on Design Accessibility
• Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride
  
  

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