TikTok Shop - Category Operations Associate (Italian speaking)

TikTok; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Category Operations Associate, where you'll play a key role in fostering a safe and innovative marketplace. This position emphasizes collaboration and communication, ensuring that selling partners thrive on the platform. With a focus on operational excellence and process improvement, you'll help shape the future of commerce while working in a dynamic environment that values creativity and diversity. If you're passionate about driving growth and enhancing partner experiences, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent practical experience required.
• Experience in Sales or Customer Success roles is essential.

Responsibilities

• Ensure seamless onboarding and platform usage for selling partners.
• Monitor operational health and performance, addressing risks proactively.

Skills

Sales

Account Management

Customer Success

Cross-Cultural Communication

Education

Bachelor's Degree

Job description

TikTok Shop - Category Operations Associate (Italian speaking)

Responsibilities

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for users and partners. We focus on policies, rules, products, and systems to ensure quality. We seek passionate talents to join us in building an innovative, secure, and intuitive commerce ecosystem.

Our Service Support Centre (SSC), part of the GNE organization, provides Customer Service to Buyers, Partners, and internal users. The Seller Partner Growth (SPG) team within SSC focuses on the growth of selling partners. We are looking for a Service Category Manager responsible for the health and performance of selling partners in specific categories, leveraging outsourced and in-house resources. You will work closely with the Account Management team to ensure a smooth experience for sellers and align their growth with Account-Management OKRs.

Roles and Responsibilities

Selling Partner Growth

• Ensure seamless onboarding and platform usage for selling partners, enabling quick ramp-up and continuous growth.
• Monitor operational health and performance, addressing risks proactively.
• Collaborate with Account Managers to design outreach strategies to improve seller performance and unlock revenue.
• Maintain effective communication with outsourced agents and sellers, including early warning alerts for risky partners.
• Promote adherence to platform rules and conduct improvement sessions with sellers.

Outsourced Operational Performance

• Address quality or compliance issues raised by Account Managers, ensuring high-quality support from outsourced teams.
• Align training and quality frameworks for outsourced teams to provide clear support to sellers.

Processes & Improvement

• Identify new process opportunities to reduce violations and increase educational content visibility.
• Address process gaps to enable outsourced teams to resolve partner issues independently.
• Work with escalations from sellers or Account Managers to resolve issues within service level targets, identifying root causes and implementing preventative measures.

Qualifications

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in Sales, Account Management, or Customer Success roles.
• Experience working with third-party agencies or partners.
• Fluency in English and Italian; strong cross-cultural communication skills.

Preferred Qualifications

• Commercial thinking and ownership mindset.
• Project management experience.

About TikTok

TikTok is a leading platform for short-form mobile videos, inspiring creativity and bringing joy worldwide. Our headquarters are in Los Angeles and Singapore, with offices globally.

Why Join Us

We foster creativity, innovation, and diversity. Our teams create value, inspire, and bring joy. We embrace challenges, iterate constantly, and aim for breakthroughs. Join us in creating and growing together.

Diversity & Inclusion

TikTok is committed to an inclusive environment that values diverse skills, experiences, and perspectives, reflecting the communities we serve.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Technology, Information and Internet