Business Manager - Harvey Nichols, Leeds

Parfums Christian Dior; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

Parfums Christian Dior is seeking a Business Manager for Harvey Nichols, Leeds. You will lead a team of Beauty Consultants, drive luxury sales and deliver personalised service in a high-end retail environment.

As a brand ambassador, you will set targets, coach your team, and actively sell across makeup, skincare and fragrance categories while maintaining Parfums Christian Dior’s premium standards.

Qualifications

• Entrepreneurial mindset to develop and grow business through events.
• Organised and able to manage Team Members and store operations.
• Immaculately groomed and presented; embody luxury service.

Responsibilities

• Set targets for Team Members in line with company expectations.
• Proactively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
• Lead and coach your team to achieve or exceed sales targets.
• Proactively cross-sell across product categories to increase ATV and ATU.
• Educate and train Team Members on product use and history.
• Be knowledgeable on all Parfums Christian Dior products and propose personalised products to clients, overcoming objections.
• Demonstrate products on clients and explain benefits of each product.
• Initiate contact with customers and welcome them on counter and through traffic stopping.
• Proactively manage stock levels and work with Area Manager to ensure sufficient stock.
• Grow business through events, appointments and return bookings.
• Ensure all operational and administrative tasks are complete to the best of your ability.
• Participate in merchandise management and adhere to company procedures and policies.

Job description

Position

POSITION: Business Manager, Parfums Christian Dior

DEPARTMENT: Retail,

LOCATION: Harvey Nichols, Leeds

REPORTS TO: Area Manager

DIRECT REPORTS: Beauty Consultants

As an Business Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Job responsibilities

Main Responsibilities

• To set targets for all Team Members in line with Company expectations
• To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
• To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

Service

• To educate and train Team Members on the use and history of Parfums Christian Dior products
• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping

Management

• To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
• To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
• To proactively grow your business through events, appointments and return bookings
• To ensure all operational and administrative tasks are complete and to the best of your ability

General

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Profile

PERSON SPECIFICATION

• An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
• Organised; able to manage Prêt-à-portererwork, Team Members, Department and Area Managers and meet the clients’ needs
• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.

Additional information

POSITION WITHIN THE TEAM

• Reports to: Area Manager / Beauty Department Manager

CONTACTS AND RELATIONSHIPS

• Internal: External:
• Counter team Parfums Christian Dior clients
• Area Managers Department store colleagues
• Retail Managers Department store Managers
• RMAs Department store HR Departments