Givenchy Beauty Ambassador - Lakeside

LVMH FRAGRANCE BRANDS; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Givenchy Beauty Ambassador role at HBeauty, Lakeside, requires full-time service across counter within a luxury retail environment. You will pro-actively sell Parfums Givenchy, deliver high-end customer experiences and nurture client relationships while meeting store targets.

You will demonstrate products, educate guests on fragrance and makeup, initiate contact with shoppers, and maintain store standards in line with corporate guidelines.

Qualifications

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Driven and results oriented, seeking out ways to continually grow the business through events and counter activity.
• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
• Demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, identify key items that would suit the customers’ needs.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Givenchy.

Responsibilities

• To pro-actively sell Parfums Givenchy products with luxury service.
• Aim to meet/exceed sales targets set by the line manager.
• Link-sell across product categories to increase ATV/ATU.
• Know all Givenchy products; propose personalised options and overcome objections.
• Demonstrate products on clients with flash make-overs and explain benefits.
• Welcome customers on counter and through traffic stopping; identify client needs and build loyalty.
• Educate clients about Parfums Givenchy and the brand.
• Maintain merchandising and follow corporate guidelines; be a brand ambassador at all times.

Job description

POSITION: Givenchy Beauty Ambassador

LOCATION: HBeauty, Lakeside

HOURS: Full time, 37.5 hours

Since its creation in 1957 by Hubert de Givenchy, the House of Givenchy has become renowned for refined designs enriched with a touch of fantasy. The creation of the Givenchy Fragrance Division in 1957, was inspired by Hubert de Givenchy’s opinion that fragrance was the crowning touch of fashion and the most sensual expression of a woman’s personality. His first fragrance \"L'interdit\" was inspired and dedicated to his muse Audrey Hepburn. Romantic, feminine and elegant, Parfums Givenchy continues to delight its clientele both with its products and quality of service.

MAIN RESPONSIBILITIES

SALES

• To pro-actively sell Parfums Givenchy products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

KPI: To achieve sales targets

SERVICE

• To be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To identify, understand and reformulate the client needs
• To develop personal relationships with clients and to gain loyalty
• To educate clients on Parfums Givenchy products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
• To conduct all assigned operational and administrative tasks
• To be a Parfums Givenchy brand ambassador and representative at all times
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to: Business / Account Manager

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers, Retail Managers, RMA’s

External: Parfums Givenchy clients, Department store colleagues, Department store managers, Department store HR Departments

PERSON SPECIFICATION

In order to be successful in this role, you will be:
Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity.
Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Givenchy.