Business Manager - Harvey Nichols, Leeds

LVMH Group; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

Parfums Christian Dior at Harvey Nichols, Leeds is seeking a Business Manager to act as a brand ambassador, leading a team of Beauty Consultants and delivering a personalised luxury service. You will drive sales, educate staff on product history and benefits, and manage counter performance to meet targets.

You will be expected to uphold Dior's luxury standards, build client relationships, and lead events that expand the business while coordinating with the Area Manager and store management.

Qualifications

• Entrepreneurial mindset to develop and grow business through events.
• Strong organisational skills to manage paperwork, team members and managers.
• Tenacity to go the extra mile for luxury customer service.
• Self-confidence in approaching and engaging with customers to close sales.
• Excellent communication to identify client needs and present cosmetics effectively.

Responsibilities

• Set targets for team members in line with company expectations.
• Proactively sell Parfums Christian Dior products with luxury service.
• Lead and coach team to achieve or exceed sales targets.
• Link sell across product categories to increase ATV and ATU.
• Educate and train team on use and history of Dior products.

Skills

Entrepreneurial drive

Organised

Tenacious

Self-confidence in sales

Excellent communication

Job description

Business Manager - Harvey Nichols, Leeds

POSITION: Business Manager, Parfums Christian Dior

DEPARTMENT: Retail,

LOCATION: Harvey Nichols, Leeds

REPORTS TO: Area Manager

DIRECT REPORTS: Beauty Consultants

As an Business Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Job responsibilities

Main Responsibilities

• To set targets for all Team Members in line with Company expectations
• To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
• To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

Service

• To educate and train Team Members on the use and history of Parfums Christian Dior products
• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping

Management

• To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
• To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
• To proactively grow your business through events, appointments and return bookings
• To ensure all operational and administrative tasks are complete and to the best of your ability

General

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Profile

PERSON SPECIFICATION

In order to be successful in this role, you will be:

• An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
• Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs
• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.

Additional information

POSITION WITHIN THE TEAM

• Reports to: Area Manager / Beauty Department Manager

CONTACTS AND RELATIONSHIPS

• Internal: External:
• Counter team Parfums Christian Dior clients
• Area Managers Department store colleagues
• Retail Managers Department store Managers