Givenchy Account Manager

LVMH FRAGRANCE BRANDS; Newcastle upon Tyne; On-site; GBP 32,000 - 48,000; Full time

Job summary

Parfums Givenchy in Newcastle is seeking an Account Manager for its Fenwick counter. You will be a brand ambassador, lead and coach a Beauty Consultant team, and drive sales of makeup, skincare and fragrance while delivering a personalised luxury service. The role requires a proactive business mindset and strong customer engagement.

You will coach teammates, train on product history, and ensure high standards of service across counter activities, events, and customer interactions.

Qualifications

• Experience in luxury beauty retail or brand environment.
• Ability to coach and develop a team to meet targets.
• Strong customer service and product knowledge.

Responsibilities

• To set targets for all Team Members in line with Company expectations
• To pro-actively sell Parfums Givenchy products and provide a luxury standard of service to customers
• To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
• To educate and train Team Members on the use and history of Parfums Givenchy products
• To be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
• To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
• To proactively grow your business through events, appointments and return bookings
• To ensure all operational and administrative tasks are complete and to the best of your ability
• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Skills

Sales targets

Team leadership

Luxury service

Job description

POSITION: Account Manager

LOCATION: Fenwick, Newcastle

HOURS: Full-Time, 37.5hrs per week

Since its creation in 1957 by Hubert de Givenchy, the House of Givenchy has become renowned for refined designs enriched with a touch of fantasy. The creation of the Givenchy Fragrance Division in 1957, was inspired by Hubert de Givenchy's opinion that fragrance was the crowning touch of fashion and the most sensual expression of a woman's personality. His first fragrance "L'interdit" was inspired and dedicated to his muse Audrey Hepburn. Romantic, feminine and elegant, Parfums Givenchy continues to delight its clientele both with its products and quality of service.

MISSION

As an Account Manager for Parfums Givenchy, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Givenchy at all times.

MAIN RESPONSIBILITIES

SALES

• To set targets for all Team Members in line with Company expectations
• To pro-actively sell Parfums Givenchy products and provide a luxury standard of service to customers
• To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

KPI: To achieve sales targets

SERVICE

• To educate and train Team Members on the use and history of Parfums Givenchy products
• To be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping

KPI: To achieve target for Mystery Shopping

MANAGEMENT

• To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
• To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
• To proactively grow your business through events, appointments and return bookings
• To ensure all operational and administrative tasks are complete and to the best of your ability

GENERAL

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to: Area Manager / Beauty Department Manager

CONTACTS AND RELATIONSHIPS

Internal:

External:

Counter team Parfums Givenchy clients

Area Managers Department store colleagues

Retail Managers Department store Managers

RMAs Department store HR Departments

PERSON SPECIFICATION

In order to be successful in this role, you will be:

• An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
• Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients' needs
• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers' needs.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Givenchy.