Business Manager

Charlotte Tilbury; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty brand seeks a skilled Business Manager in Leeds to foster an exceptional customer experience and drive product sales. You'll excel in a fast-paced environment, inspiring your team through effective leadership and mentoring. Your strong background in retail and proven track record in meeting KPIs will empower you to build lasting customer connections and turn visitors into brand ambassadors. Join us for on-the-job training, exclusive perks, and the chance to run your business like an entrepreneur.

Benefits

On-the-job training

Access to exclusive product launches

Generous staff discount

Rewards platform for gym memberships

Qualifications

• Proven management experience at Deputy Manager level or above.
• Track record of delivering KPI results in beauty, retail or FMCG environments.
• Strong leadership, coaching, and mentoring skills.
• Excellent organisational and problem-solving abilities.
• Strong customer focus and ability to build emotional connections.

Responsibilities

• Drive the ultimate customer experience by exceeding KPIs and inspiring your team.
• Create brand ambassadors through selling and delivering service excellence.
• Support and develop your team through training and mentorship.
• Build cross-functional relationships between retail and head office.
• Implement processes and routines creatively.

Skills

Leadership

Coaching

Problem-solving

Customer focus

Organizational skills

Job description

Overview

Charlotte Tilbury Business Manager is a unique role that blends commercial acumen, entrepreneurial spirit and a love for the brand’s magic. The position drives the ultimate customer experience by building genuine emotional connections and delivering exceptional product sales.

Job Details

• Full‑time, 37.5 hours per week.
• Location: Trafford Centre.
• Contract: Permanent.
• Reporting to the Area Manager.

Responsibilities

• Reporting to the Area Manager.
• You will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand by exceeding KPI's and inspiring your team to deliver.
• You will be a customer‑experience pioneer – customer service does not exist. You want your customers to be Charlotte Tilbury ambassadors and experience the true magic of Charlotte Tilbury through selling our spellbinding products, leading by example and wanting your customer to return.
• You will be a true coach and mentor, supporting and developing your team through on‑the‑job training, coaching and ongoing support.
• You are a collaborator and an innovator, building lasting cross‑functional relationships between retail and head office.
• You will have proven management experience at Deputy Manager level or above, with a track record of delivering KPI results in a fast‑paced environment such as beauty, retail or FMCG.
• You will be a true leader who inspires your team to be their best selves and empowers them to think limitlessly.
• You will be highly organised, a problem‑solver who can think on your feet and implement processes and routines creatively.

Qualifications

• Proven management experience at Deputy Manager level or above.
• Track record of delivering KPI results in beauty, retail or FMCG environments.
• Strong leadership, coaching and mentoring skills.
• Excellent organisational and problem‑solving abilities.
• Strong customer focus and ability to build emotional connections.

Benefits

• On‑the‑job training and the opportunity to attend Charlotte’s Magic Academy.
• Opportunity to disrupt processes positively and run your business as an entrepreneur with support from your Business Manager and the wider business.
• Access to exclusive product launches and the chance to receive a full Charlotte Tilbury look after probation.
• Generous staff discount and access to Tilbury Treats – our rewards platform for gym memberships, cinema tickets, and more.