Business Manager

Park's Motor Group

Inverness

On-site

GBP 35,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Company vehicle

30 days holiday per year

Training & accreditation

Career development support

Discount on vehicle/parts/servicing

Job summary

Park's Motor Group in Inverness seeks a proactive Business Manager to lead a customer-focused team and drive sales of finance and insurance products. You will build strong client relationships, manage the process with care, and aim to surpass service targets while upholding Park's standards.

You will play a pivotal role in presenting tailored product solutions, maintaining high customer satisfaction, and coaching the team toward continual improvement, with a view to developing your career within

Qualifications

Demonstrated ability to deliver excellent customer service.
Strong leadership and team-building capabilities.
Experience selling finance and insurance products to customers.
Ability to build and maintain customer relationships to meet business targets.

Responsibilities

Facilitate the sale of finance and insurance products to customers.
Ensure the highest level of customer satisfaction is achieved.
Meet with customers during the vehicle purchase process to assess needs and present solutions.
Present additional insurance products where suitable via SDN.
Monitor department performance and contribute to achieving business plan objectives.
Ensure policies and procedures, including TCF, are followed.
Resolve customer issues related to insurance and finance products.
Report MI to management and comply with training requirements.

Skills

Customer service

Leadership

Sales and finance

Relationship management

Tools

MS Office

Job description

As a Business Manager at Park's Motor Group, you will be a dynamic and forward thinking professional as you build ongoing relationships with our customers and your team. If you are a self-motivated leader, who can offer excellent customer service, then we can offer you an exciting opportunity to join our successful team in Inverness.

As a Park's Motor Group Business Manager you will receive:

Company vehicle.
30 days holiday per year.
Full manufacturer product training and accreditation.
Support that will allow you to fulfil your potential whilst building a career for life with a reputable company.
Vehicle, parts and servicing discount.

The right person will be required:

To facilitate the sale of finance and insurance products for customers.
To ensure the highest level of customer satisfaction is achieved.
Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
Monitors overall department performance.
Achieve Park’s business plan objectives.
Ensure that TCF objectives & process are carried out thoroughly.
Maintain and develop good relationships with customers by meeting and exceeding their expectations.
Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park’s Motor Group.
Collect relevant Management Information (MI).
Ensures that all Park’s Motor Group policies and objectives are followed.
Continually observing for instances of financial crime (Money Laundering & Fraud).
Ensure that all relevant training is carried out.
Report to General Manager & Group Business Manager & Group Sales Director.
In return for your best efforts and commitment, we will reward you with an industry-leading remuneration package and a real opportunity to develop your career into the next step and beyond.