Business Manager

Park's Motor Group; City of Edinburgh; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

30 days holiday per year

Full manufacturer training and accrédi

Vehicle, parts and servicing discounts

Job summary

Douglas Park MINI in Edinburgh is seeking a dynamic Business Manager to drive sales, customer service excellence, and team leadership. You will recruit, coach, and manage the team while ensuring high standards in delivering finance and insurance solutions to customers.

The role offers an industry-leading remuneration package with real career progression within Park’s Motor Group.

Qualifications

• Facilitate the sale of finance and insurance products for customers.
• Ensure the highest level of customer satisfaction is achieved.
• Meet with customers during the vehicle purchase process to qualify needs and present solutions.

Responsibilities

• Lead and motivate the sales team to achieve targets.
• Monitor department performance and report MI to management.
• Ensure compliance with policies and objectives, including TCF obligations.
• Resolve complex customer issues and maintain positive relationships.

Skills

Sales leadership

Customer service

Finance & insurance products

People management

Job description

As a Business Manager at Douglas Park MINI, you will be a dynamic and forward thinking professional as you build ongoing relationships with our customers and your team. If you are a self-motivated leader, who can offer excellent customer service, then we can offer you an exciting opportunity to join our successful team in Edinburgh.

As a Douglas Park MINI Business Manager you will receive:

• Company vehicle.
• 30 days holiday per year.
• Full manufacturer product training and accreditation.
• Support that will allow you to fulfil your potential whilst building a career for life with a reputable company.
• Vehicle, parts and servicing discount.

The right person will be required:

• To facilitate the sale of finance and insurance products for customers.
• To ensure the highest level of customer satisfaction is achieved.
• Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
• Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
• Monitors overall department performance.
• Achieve Park’s business plan objectives.
• Ensure that TCF objectives & process are carried out thoroughly.
• Maintain and develop good relationships with customers by meeting and exceeding their expectations.
• Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park’s Motor Group.
• Collect relevant Management Information (MI).
• Ensures that all Park’s Motor Group policies and objectives are followed.
• Continually observing for instances of financial crime (Money Laundering & Fraud).
• Ensure that all relevant training is carried out.
• Report to General Manager & Group Business Manager & Group Sales Director.
• In return for your best efforts and commitment, we will reward you with an industry-leading remuneration package and a real opportunity to develop your career into the next step and beyond.

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance