Business Manager

REFY; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

31 Days Holiday

Community First Day

Commission & Bonus Scheme

Family Leave

REFY Product Perks

Social Events

Career Growth

Vitality Health Insurance

Job summary

A beauty product company in Birmingham is seeking a Business Manager to oversee store operations and drive sales. You'll lead a team, ensuring exceptional customer experience and operational efficiency while promoting REFY's values. Ideal candidates have retail management experience and a passion for beauty.

Qualifications

• 2+ years experience in a management role in the retail industry.
• Demonstrated expertise in managing, coaching and developing a team.
• Excellent interpersonal skills and ability to connect with diverse customers.
• A passion for the beauty industry and luxury retail environments.
• Skilled at engaging with all management levels and fostering collaborative relationships.

Responsibilities

• Oversee daily store operations ensuring a seamless customer experience.
• Drive sales growth by executing strategic initiatives for sales targets.
• Cultivate strong relationships with customers and address inquiries.
• Recruit, train, and mentor team members, instilling core values.

Skills

Management experience

Interpersonal skills

Customer engagement

Sales growth strategies

Inventory management

Job description

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We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.

You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.

We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.

Acknowledged by The Sunday Times Best Places to Work 2024.

THE ROLE

REFY are seeking a Business Manager to join our team within the beauty department at Selfridges, Birmingham.

In this role, you will be instrumental in bringing the REFY brand to life for both customers and employees, driving sales objectives, delivering exceptional customer service, and executing the management’s strategic vision while maintaining the highest standards throughout the customer journey.

You will lead the management, training, and development of your team, prioritizing customer relationships and experiences in all your initiatives.

KEY RESPONSIBILTIES

Operational Leadership

• Oversee daily store operations, ensuring a seamless and exceptional customer experience that resonates with our community
• Implement and uphold REFY’s retail standards and practices that drive operational efficiency and brand consistency
• Analyse sales data and customer feedback to inform strategies that enhance store performance and customer satisfaction
• Build and maintain strong partnerships with retailers and stakeholders to enhance REFY’s retail presence

Sales and Performance Management

• Drive sales growth by developing and executing strategic initiatives to meet and exceed sales targets and KPIs
• Collaborate with the team to set individual and collective sales goals
• Monitor inventory levels and coordinate with stock team to ensure optimal product availability

Customer Engagement and Experience

• Cultivate strong relationships with customers, creating a welcoming and engaging counter environment
• Lead the development and execution of in-store events and promotions that align with REFY’s brand and resonate with customers
• Address customer inquiries and resolve issues promptly, ensuring high-quality service and satisfaction

Team Development and Coaching

• Recruit, train, and mentor team members, instilling REFY’s core values and standards in all aspects of their work
• Foster a collaborative and positive team culture, encouraging open communication and mutual support
• Conduct regular performance evaluations and provide constructive feedback to support individual and team development

SKILLS, KNOWLEDGE AND EXPERTISE

• 2+ years experience in a management role in the retail industry
• Demonstrated expertise in managing, coaching and developing a team
• Excellent interpersonal skills and ability to connect with diverse customers and team members
• A passion for the beauty industry and luxury retail environments
• Demonstrated success in driving individual and team sales targets and KPIs
• Experience in inventory management and visual merchandising
• Availability for a flexible schedule, including weekends
• Skilled at engaging with all management levels and fostering collaborative, positive business relationships

BENEFITS

• 31 Days Holiday
• Community First Day: A day to support a cause you love.
• Commision & Bonus Scheme: Rewards for your hard work and success.
• Family Leave: Enhanced support for new parents.
• REFY Product Perks: Annual allowance + exclusive discounts.
• Social Events: Team-Building days and seasonal celebrations.
• Career Growth: Tailored training and development opportunities.
• Vitality Health Insurance: Health coverage with added benefits.

WHAT MAKES US 'REFY'

Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.

Community First: We prioritise community and collaboration.

Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.

Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.

Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.

REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Personal Care Product Manufacturing

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