Business Intelligence & Performance Officer

Sellick Partnership; Rugby; Hybrid; GBP 65,000 - 92,000; Full time

Benefits offered by this job

Hybrid work

On-site 2-3 days a week

Job summary

Sellick Partnership are seeking an experienced Business Intelligence and Performance Officer to support a public sector Communities and Homes function. The role involves BI, performance reporting, data analysis and service improvement to inform planning, financial management and regulatory reporting.

You will produce regular reports, develop dashboards, translate business needs into data solutions and monitor KPIs to drive improvements across housing and related services.

Qualifications

• Proven experience within a business intelligence, performance management, data analysis or management information environment.
• Strong experience analysing data from multiple sources and turning complex information into clear business insight.
• Experience producing performance reports, dashboards and management information for managers and senior stakeholders.
• Strong understanding of performance measurement, KPIs and using data to support service improvement.
• Experience identifying and resolving data quality issues and discrepancies.
• Experience developing or improving automated reporting and data processes.
• Strong analytical and problem-solving skills.
• Experience working with databases, business systems and/or data reporting platforms.
• Ability to understand complex business processes and identify improvement opportunities.
• Excellent communication and stakeholder management skills, with the ability to explain analytical information to non-technical audiences.

Responsibilities

• Produce regular and ad-hoc performance reports, management information and business intelligence for operational and senior management teams.
• Analyse data from multiple sources to identify trends, risks, opportunities and areas for improvement.
• Develop and maintain dashboards and reporting tools that provide clear and actionable performance information.
• Work with stakeholders to understand reporting requirements and translate business needs into effective data solutions.
• Monitor key performance indicators and support services in understanding performance against agreed targets and standards.
• Provide analysis to support regulatory reporting, service assurance and performance management.
• Investigate data quality issues, discrepancies and anomalies, working with relevant teams to resolve underlying causes.
• Develop and improve automated reporting processes to increase accuracy, efficiency and timeliness.
• Bring together information from housing, repairs, compliance, assets and tenant services to provide a consistent view of operational performance.
• Support the development and refinement of performance measures, reporting methodologies and business intelligence processes.
• Work with technical and operational colleagues to improve the use and quality of information held within core business systems.
• Analyse business processes and workflows to identify opportunities for improved efficiency, data capture and service delivery.
• Provide specialist advice on the interpretation and use of performance data.
• Investigate complex data queries and present findings clearly to stakeholders.
• Support service transformation and continuous improvement initiatives through evidence-based analysis.
• Maintain appropriate documentation relating to reporting processes, data sources and performance measures.
• Contribute to the continual improvement of performance management and business intelligence across the organisation.

Skills

Business intelligence

Data analysis

Performance reporting

Stakeholder management

Dashboards

Data quality

Automated reporting

Housing systems

Public sector

Tools

SQL databases

BI platforms

CRM/ERP systems

Job description

Sellick Partnership are currently partnered with a public sector organisation who are seeking an experienced Business Intelligence and Performance Officer to join their established Communities and Homes function.

This is an excellent opportunity for an experienced data and performance professional to join a complex public sector environment, supporting housing and property services through business intelligence, performance reporting, data analysis and service improvement.

The role will work closely with managers and senior stakeholders, providing accurate and meaningful insight to support operational planning, financial management, regulatory requirements and strategic decision-making.

What you will be doing as a Business Intelligence and Performance Officer:

• Produce regular and ad-hoc performance reports, management information and business intelligence for operational and senior management teams.
• Analyse data from multiple sources to identify trends, risks, opportunities and areas for improvement.
• Develop and maintain dashboards and reporting tools that provide clear and actionable performance information.
• Work with stakeholders to understand reporting requirements and translate business needs into effective data solutions.
• Monitor key performance indicators and support services in understanding performance against agreed targets and standards.
• Provide analysis to support regulatory reporting, service assurance and performance management.
• Investigate data quality issues, discrepancies and anomalies, working with relevant teams to resolve underlying causes.
• Develop and improve automated reporting processes to increase accuracy, efficiency and timeliness.
• Bring together information from housing, repairs, compliance, assets and tenant services to provide a consistent view of operational performance.
• Support the development and refinement of performance measures, reporting methodologies and business intelligence processes.
• Work with technical and operational colleagues to improve the use and quality of information held within core business systems.
• Analyse business processes and workflows to identify opportunities for improved efficiency, data capture and service delivery.
• Provide specialist advice on the interpretation and use of performance data.
• Investigate complex data queries and present findings clearly to stakeholders.
• Support service transformation and continuous improvement initiatives through evidence-based analysis.
• Maintain appropriate documentation relating to reporting processes, data sources and performance measures.
• Contribute to the continual improvement of performance management and business intelligence across the organisation.

What you will need experience in for the Business Intelligence and Performance Officer role:

• Proven experience within a business intelligence, performance management, data analysis or management information environment.
• Strong experience analysing data from multiple sources and turning complex information into clear business insight.
• Experience producing performance reports, dashboards and management information for managers and senior stakeholders.
• Strong understanding of performance measurement, KPIs and using data to support service improvement.
• Experience identifying and resolving data quality issues and discrepancies.
• Experience developing or improving automated reporting and data processes.
• Strong analytical and problem-solving skills.
• Experience working with databases, business systems and/or data reporting platforms.
• Ability to understand complex business processes and identify improvement opportunities.
• Excellent communication and stakeholder management skills, with the ability to explain analytical information to non-technical audiences.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• High level of attention to detail and commitment to data accuracy.
• Experience within local government, housing, social housing, property services or the wider public sector would be highly advantageous.
• Knowledge of housing management, repairs, asset management or regulatory performance reporting would be beneficial.
• Experience working with housing or property-related systems would be advantageous.

What the successful Business Intelligence and Performance Officer will receive:

• Initial 3-month contract, with a strong likelihood of extension to 6 months.
• Rate of £350+ per day (umbrella).
• Hybrid working, with 2-3 days per week on-site.
• Opportunity to work within a complex public sector environment supporting housing and property services.
• Exposure to a broad range of business intelligence, performance and housing systems.
• Opportunity to work closely with operational managers and senior stakeholders.
• Chance to contribute to service transformation, performance improvement and data-driven decision-making.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.