Rightsizing Officer (Tenancy Services)

Colchester City Council; Colchester; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

LGPS

Training & progression

Annual leave 23–26 days

Extra leave purchase

Employee assistance

Phone & laptop

Gym membership

Volunteering day

Flexible working

Agile working

Eye tests

Job summary

Colchester Borough Homes is recruiting a Rightsizing Officer (Tenancy Services) to support customers moving to more suitable homes. You will engage with customers, coordinate the moving process and manage a caseload to improve outcomes and optimise housing stock.

This hybrid role offers a competitive salary of £29,319–£30,616, generous annual leave, professional development, and flexible working arrangements including one remote day per week.

Responsibilities

• Engage with customers to support rightsizing and build trust.
• Coordinate all aspects of the moving process.
• Manage a caseload to improve outcomes and optimise housing stock.

Job description

Colchester Borough Homes (CBH) is a company set up by Colchester City Council to provide housing management and maintenance services to around 7,000 customers.

About The Role

Colchester Borough Homes are launching a new initiative to support customers in homes too large for them who wish to move to more manageable properties. We are seeking a Rightsizing Officer with a good understanding of the social housing sector who will be able to effectively engage and build trust with our customers. The successful candidate must demonstrate excellent influencing skills together with a practical ability to coordinate all aspects of the moving process. You will manage a caseload aiming to improve outcomes for customers while helping us make the best use of our housing stock.

We offer a range of benefits which include:

• Local Government Pension Scheme with a 19.5 % employer contribution
• Excellent training, development, and progression opportunities
• Generous annual leave entitlement, 23 days annual leave (increasing to 26 days after 5 years* service), plus bank and public holidays and two extra company holidays during the Christmas period.
• The opportunity to buy up to another 5 days holiday, subject to conditions
• Access to the Employee Assistance Programme
• Provision of a smartphone and laptop
• Discounted gym member - corporate membership rate at Leisure World and the Northern Gateway.
• 1 Volunteering Day per year
• Exceptional flexible working arrangement
• Agile Working at Colchester Borough Homes means having some flexibility about when, where and how we work to best meet the needs of our role and service area.
• Other employee benefits include payment of a professional subscription, Free yearly eye tests plus a contribution towards glasses for VDU use.
• Free Flu Jab

You can find out more about Colchester Borough Homes by visiting: www.cbhomes.org.uk .

If you wish to discuss the role, please contact either:

Tony Dale- [e-mail] or alternatively 01206 282914

Emily Lemmon - [e-mail] or alternatively 01206 282609

Interview date to be confirmed.

Equality & Diversity Commitment

Colchester Borough Homes are an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and our workforce accurately reflecting the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant.

Proud member of the Disability Confident employer scheme

Rightsizing Officer (Tenancy Services)

Company: Colchester City Council

Salary: £29,319 to £30,616 a year

Hours: Full-time

Location: Colchester, CO4 3GW

Working pattern: Hybrid - 1 day remote

Job type: Contract

Posting date: 4 Nov 2026

Closing date: 19 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.