Business Intelligence Lead - Systems

Cheshire East Council; Crewe; Sur place; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Cheshire East Council seeks a proactive Business Intelligence Lead – Systems to govern and advance our data infrastructure across Children’s Services, SEND and Education. You will lead a specialist team responsible for system administration, development, data quality, integrations, reporting and supplier management, ensuring robust data foundations for frontline practice and outcomes.

You will oversee System C products, manage upgrades, testing and training, and collaborate with ICT and partners

Qualifications

• > Degree or equivalent professional qualification in a relevant discipline.
• > Significant experience managing and developing complex business systems within local government, health and social care, or a related public sector environment.
• > Significant experience delivering business intelligence, performance reporting and statutory returns.
• > Recent experience within Children's Services, local government or a key partner organisation.
• > Experience with System C product suite or comparable platforms.
• > Experience leading and developing teams, managing competing priorities and delivering service improvement.
• > Experience managing system suppliers and contractual relationships.
• > Knowledge of performance frameworks, quality assurance and statutory reporting across Children's Services.
• > Knowledge of reporting and assurance requirements of government departments and regulators.
• > Experience delivering system implementations, upgrades, enhancements and transformation projects.
• > Experience testing, troubleshooting and user acceptance processes.
• > Experience working with complex datasets, system integrations, workflows and data quality processes.
• > Knowledge of SQL, Power BI and reporting solutions.
• > Understanding of case management systems and linkage between operational systems and BI.
• > Excellent project management, analytical and problem-solving skills.
• > Experience implementing change and driving continuous improvement.
• > Understanding of budget management and resource planning.
• > Thorough knowledge of information governance, GDPR, data protection and Caldicott principles.
• > Excellent communication and stakeholder engagement skills; ability to influence constructively.
• > Ability to explain complex technical concepts to non-technical audiences.
• > Ability to collaborate across organisational boundaries.
• > Proficiency in Microsoft Office products.

Responsabilités

• Lead on strategic management, development and optimisation of business systems and data infrastructure.
• Oversee System C (Liquid Logic) suite supporting Children’s Services, SEND and Education.
• Manage system configuration, upgrades, testing, user support and training.
• Drive supplier and contract management to meet service levels.
• Lead on system changes arising from legislative, policy and operational needs.
• Contribute to high-quality BI, performance reporting and statutory returns.
• Collaborate with senior leaders and partners to use data effectively for service improvement.
• Support transformation and future development of business systems across Children’s Services.

Connaissances

SQL

Power BI

Stakeholder management

Project management

Data quality

Governance

System C

Liquid Logic

Data integrations

Reporting solutions

Budget management

GDPR compliance

Data protection

Formation

Degree or equivalent in a relevant discipline

Outils

Microsoft Office

Description du poste

Business Intelligence Lead - Systems

An exciting opportunity has arisen for an experienced and innovative Business Intelligence Lead – Systems to join our Business Intelligence Service at Cheshire East Council. The position is full time (37 hrs per week) and may require occasional weekend working

ABOUT THE ROLE

This is a key leadership role responsible for the strategic management, development and optimisation of business systems and associated data infrastructure across Children's Services. You will lead a specialist team responsible for system administration, development, data quality, integrations, reporting solutions and supplier management, ensuring that systems effectively support frontline practice, service delivery and improved outcomes for residents.

You will oversee the System C (Liquid Logic) suite of products that support Childrens Social Care, SEND and Education and will be overseeing system configuration, upgrades, testing, user support and training. Working closely with ICT colleagues, operational services and suppliers, you will drive continuous improvement, maximise system functionality and ensure systems remain secure, compliant and fit for purpose.

The role includes responsibility for supplier and contract management, ensuring performance against agreed service levels. You will also lead on the implementation of system changes arising from legislative, policy and operational requirements.

Alongside your systems responsibilities, you will support the delivery of high-quality business intelligence, performance reporting and statutory returns, ensuring that data and reporting processes provide a robust foundation for operational management, service improvement and regulatory requirements.

Working with senior leaders, managers, practitioners and partner organisations, you will help ensure that technology, systems and information are used effectively to support service delivery, transformation and better outcomes for children, young people, adults and families across Cheshire East.

This is an exciting opportunity to play a pivotal role in delivering the Council's ambitions for data, technology and service transformation while helping shape the future development of business systems across Children's Services.

ABOUT YOU

You will be a highly motivated and experienced systems, information or business intelligence professional with a strong understanding of complex business systems within local government, health and social care, or a comparable public sector environment.

You will combine technical and analytical expertise with strong leadership and stakeholder-management skills. You will be able to translate operational and technical requirements into effective system and information solutions, while communicating clearly with both technical and non-technical audiences.

You will have:

• A degree or equivalent professional qualification in a relevant discipline.
• Significant experience of managing and developing complex business systems within local government, health and social care, or a related public sector environment.
• Significant experience of delivering business intelligence, performance reporting and statutory returns.
• Recent experience within Children's Services, local government or a key partner organisation.
• Experience of social care and education systems, including the System C product suite or comparable platforms
• Experience of leading and developing teams, managing competing priorities and delivering service improvement.
• Experience of managing system suppliers and contractual relationships.
• Strong knowledge of performance frameworks, quality assurance and statutory reporting requirements across Children's Services.
• Knowledge of the reporting and assurance requirements of relevant government departments, inspectorates and regulatory bodies.
• Experience of delivering system implementations, upgrades, enhancements and transformation projects.
• Experience of managing testing, troubleshooting and user acceptance processes.
• Experience of working with complex datasets, system integrations, workflows and data quality processes.
• Knowledge and experience of SQL, Power BI and reporting solutions.
• Understanding of case management systems and the relationship between operational systems and business intelligence.
• Excellent project management, analytical and problem-solving skills.
• Experience of implementing change and driving continuous improvement.
• An understanding of budget management and resource planning.
• Thorough knowledge of information governance, GDPR, data protection legislation and Caldicott principles.
• Excellent communication and stakeholder engagement skills, with the ability to influence and challenge constructively.
• The ability to explain complex technical concepts to non-technical audiences.
• The ability to work collaboratively across organisational and partnership boundaries.
• Proficiency in Microsoft Office products.

It would also be beneficial if you have:

• Experience of Microsoft Fabric and its emerging capabilities.
• Knowledge of Python, artificial intelligence or predictive analytics.
• Experience of GIS and mapping software.
• A high degree of interpersonal skills.
• Effective teamwork and communication skills.
• The ability to converse at ease with internal and external stakeholders.
• A flexible approach to work.